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Trouble loading document with PhotoShop 2024

New Here ,
Mar 13, 2024 Mar 13, 2024

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When I load an old photoshop document, almost always nothing appears in the main big window.  Layers show, and the histogram appears. but there is nothing in the main window.

 

I am using a MacBook Air with 8 GB memory, Intet Iris Plus Graphics, and Sonoma 14.4 OS.

Photoshop version is 2024 v 25.5.1 with a Creative Cloud subscription.

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Adobe
Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hey, @Nelson Aakre. Welcome to the Photoshop Community. I'll help you figure this out. Before troubleshooting, update Photoshop to the latest version (v25.6) via the Creative Cloud desktop app & check if the issue exists. 

 

I'll move this to discussions for now. Try this:

Go to Photoshop > Settings (CMD + K) > Performance > Advanced Settings > Disable 'GPU Compositing' & restart Photoshop. 

 

Check if it helps & let us know how it goes. Thanks! 

Sameer K

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Community Expert ,
Mar 25, 2024 Mar 25, 2024

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Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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