Trouble with “share to edit” feature

[SpS808]

This is my first time trying the invite to edit feature to work on a group project. Im pretty sure I've done all the step's correctly, but my partner on the other end keeps getting this error message in the photo below. Wondering if anyone has experienced this and how they fixed it? 
Both ends have the most updated software, I saved to the cloud before hand, and I am able to invite him to edit. But, as soon as accepts and opens the file it displays this. 

 

 

[Ranjisha Sengupta]

Hi @SpS808 

Thanks for reaching out. We understand the situation and are here to assist.

What type of files are you working with? Have you tried using an alternate network connection?

Here are a few steps you can try: Ask your partner to refresh the page or reload the file by pressing the browser's refresh button or using the keyboard shortcut. Sometimes, a simple page refresh can resolve temporary loading issues.

You can also try clearing the browser cache to help eliminate any stored data or temporary files causing conflicts. Ask your partner to clear their browser cache and then attempt to open the shared file again.

 If the issue persists, ask your partner to try opening the shared file using a different web browser. Sometimes, specific browser configurations or extensions can interfere with the collaborative features. Switching to a different browser may help identify if the problem is browser-specific.

Let us know how it goes.

Best,

Ranjisha