• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Unable to continue because an hardware or system error

New Here ,
Mar 08, 2021 Mar 08, 2021

Copy link to clipboard

Copied

Dear gents

I am usig my old and very expensive Photoshop 6.0 on a W10 Pro environment. From yesterday, when starting the Photoshop I got the mensage:

"Unable to continue because an hardware or system error. Sorry, but this error is unrecoverable"

As far as I know, any Windows update had been installed on the last week, so is not result of an update of the system

It is possible to get suport or instructions from Adobe offices?

 

 

Views

2.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 09, 2021 Mar 09, 2021
quote

.

So, what can I try?


By @Manuel5C1D

Photoshop Elements:

https://www.adobe.com/products/photoshop-elements.html

 

Likes

Translate

Translate
Community Expert ,
Mar 08, 2021 Mar 08, 2021

Copy link to clipboard

Copied

CS6 support ended around 2016. CS6's OS requirements also extended to Windows 8 but not anything after that:

https://helpx.adobe.com/creative-suite/kb/cs6-system-requirements.html

 

That being said, have you tried things like a preferences reset or an uninstall/reinstall?

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Otherwise, there may be something going on with your system. (Like a hardware failure on the storage end.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2021 Apr 07, 2021

Copy link to clipboard

Copied

My Photoshop 6.0 had happened as the same issue on last month (March 2021) after WIN10 forced to update. I did uninstall and reinstall but the error message came up eachtime when started Photoshop 6.0.

Charlie

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I have to wonder how much Adobe paid to Windows so that a windows update results in killing the application.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

@defaultlrv0kf1fbu19 

Operating systems are updated on a regular basis, as is the software that runs on them, do you really expect software that was developed 10, 15, 20 years ago to work on modern operating systems.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

You're joking, right‌‌, defaultlrv? Gee, you had me fooled there for a second.

 

So Microsoft should halt all development for fifteen years, to keep Photoshop 6.0 running....good one - 😄

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

So-called "perpetual" versions of software (like Photoshop 6.0) are more like "until it doesn't run anymore" versions, usually via obselescence. I currently have this argument constantly with Reason users, who are up-in-arms over the DAW having a subscription model alongside its perpetual model. (They're basically worried that the perpetual versions eventually won't get support or simply work anymore. They actually believe that because they paid a lot of money for it, it should always work, despite it being released like 15 years ago.) lol

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

Windows Photoshop CS6 version still run on Windows 10.    My three Dell workstation can not install Windows 11 for the Xeon processors are not listed as supported process by Microsoft  for windows 11. Therefore, I'll only be able to use CS6 till October 2025 when Microsoft  stops supporting Windows 10. 2025-2012=13 Years of use  $1000/13years = $77 per year.   Was a good deal IMO.....

JJMack

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 08, 2021 Mar 08, 2021

Copy link to clipboard

Copied

Photoshop 6 (from c 2002) or CS6 (from c2012) ?

Adobe support has ended for both those products, but I would start with a preference reset

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

Thanks for the help. But try to understand the problem. A lot of years ago I buy the very old Photshop 6.0. It is a very usefull tool to manage photos from my cameras. Usualy I want to correct just the sise of the photos to a standard used on my reports. I don't like to change my software any time a new litle change is made. And I do not like to rent the software. When I need a software I purchase it and it was a lot of money on that time.

It was possible to work under the MS Windows XP, under the MSWindows 7 and with MSWindows 10.This week end it was impossible to run Photoshop. And it returned the error. I tryed to restart the Photoshop, uninstalling and reinstalling it. After the first use, on a second use of the sotware, it returned with the same error (Unable to continue because an hardware or system error. Sorry, but this error is unrecoverable).

So, I believe that some change had been made, probably not from Adobe but by Microsoft.

So, what can I try?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

quote

.

So, what can I try?


By @Manuel5C1D

Photoshop Elements:

https://www.adobe.com/products/photoshop-elements.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

We don't need support, we need it to work.

I have to wonder how much Adobe paid to Windows so that a windows update results in killing the application.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 08, 2021 Apr 08, 2021

Copy link to clipboard

Copied

Dear gent's

 

It seems that Microsoft is providing the businiess to Adobe and Adobe feels good with that. The update of the W10 made the crash of more than one Adobe software pack. And the answer from Adobe is just "buy a new pack of software". Solving the erros and the bugs is not the focus of the company. Client support is not the Adobe business, does not give return.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 08, 2021 Apr 08, 2021

Copy link to clipboard

Copied

Client support for a purchase made 18 years ago, for which you chose not to purchase or subscribe to any of the 16 major updates since, and which  has worked until you chose to change the environment in which it runs??? 

 

If you choose to freeze applications in time then the only way to guarantee you have no issues is to also freeze the hardware, i.e PC and cameras, and OS environment.

 

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 08, 2021 Apr 08, 2021

Copy link to clipboard

Copied

This. I see users who have the very first version of Reason running on a Windows 98 system (complete with hardware for that time). Talk about hardcore.  🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

It was working on W10, now it is not.

I have to wonder how much Adobe paid to Windows so that a windows update results in killing the application.

Corperate corruption at its finest. The solution of "but new application" only supports the corperation, not the customer.

MAYBE would be accetable if Adobe offered a trade in discount.

Now it is "buy new app" and hope they don't kill the app in a year or two.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

Adobe offered a trade in discount for the next two versions. They expected their customers to upgrade in that Window.

 

No, you can't buy a new app. You can only subscribe. Since you get upgrades with the subscription, you don't have to worry about back luck or conspiracy killing your app.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2022 Oct 23, 2022

Copy link to clipboard

Copied

LATEST

Loving the patronising answers here.

 

I have the same problem. It's been running on Windows 10 happily for years. Now, I install - it runs and works fine. I close it. I reopen it, and get the error message saying there's a problem. I uninstall. I reinstall. It works, ONCE....then I close and get the same error message. Rinse and repeat. 

 

Stick your subscriptions too incidentally.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines