Hi, I'm not that great with computers and I'm new to photoshop so please bear with me. But I can't seem to create a new file and I don't know what to do. Everytime I try I just get this pop up and then photoshop closes itself. I really need to figure this out so I can do my homework for school. Thanks
Look at this video. You will be using the older New File dialog:
Hi, unfortunately I have tried that already and it still didn't work.
Ok. Jeffrey is the one who can check the crash reports and hone in on the problem.
I'm not seeing any submitted crash reports from you in our system.
If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
I have submitted the error report everytime it has popped up but it might be with a different email than the one for this account, but I'll do that too.
In the meantime, you can try an earlier version of Photoshop until they find the problem.
If you have a Creative Cloud membership and not a trial, here's how to install an earlier version: