Unable to create new file in photoshop

[ashgrayart]

 

Hi, I'm not that great with computers and I'm new to photoshop so please bear with me. But I can't seem to create a new file and I don't know what to do. Everytime I try I just get this pop up and then photoshop closes itself. I really need to figure this out so I can do my homework for school. Thanks

[gener7]

Look at this video. You will be using the older New File dialog:

https://www.youtube.com/watch?v=HJZxSl5bEuk

[ashgrayart]

Hi, unfortunately I have tried that already and it still didn't work. 

[gener7]

Ok. Jeffrey is the one who can check the crash reports and hone in on the problem. 

[J453]

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

[ashgrayart]

I have submitted the error report everytime it has popped up but it might be with a different email than the one for this account, but I'll do that too.

[gener7]

In the meantime, you can try an earlier version of Photoshop until they find the problem.

If you have a Creative Cloud membership and not a trial, here's how to install an earlier version:

https://helpx.adobe.com/download-install/using/install-previous-version.html

[ashgrayart]

Thank you!