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Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e x64
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3086
GPUName: NVIDIA GeForce RTX 2070 SUPER
Moving any Photoshop window onto Wacom One monitor and then closing the program results in a new Adobe Photoshop 2023 Prefs.psp file which records that monitor change. Upon opening Photoshop after this the main window correctly appears on the new monitor but I am unable to create a new file or open any existing file. If I delete just the Adobe Photoshop 2023 Prefs.psp file the main window resets to the default monitor and the program works correctly until I move any part of Photoshop onto the Wacom One and then close Photoshop again.
Changing to a fresh administrator user did not help.
Rolling back version did not help.
Uninstall->Reinstall did not help.
All drivers and programs up to date.
Is there a way to configure the saving of Adobe Photoshop 2023 Prefs.psp to not include monitor activity/settings?
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Here is what finally fixed this issue for me (I am not sure exactly which step solved the problem at this time, and I don't want to experiment further until it occurs again):
Various steps were taken between my original post and this one but none of them helped (disabling and enabling various display drivers using the Microsoft Device Manger; several Photoshop, Windows, and Wacom product updates; a few miscellaneous system settings) and then after the Photoshop version 25 update I tried once again to seek help from Adobe and the following chat responses solved the issue for now (I'm not sure what I had tried in the Technology previews section previously but I know that I had tried at least one of them and it had not solved the issue):
open Photoshop > Click on Edit > Preferences > Performance > Uncheck Use GPU (this had previously not solved the issue)
in Photoshop > Click on Edit > Preferences > Technology previews >
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Hi! Im currently having the exact same issue. Photoshop works fine on my main monitor but on my cintiq the problem is exactly as you described. I went through your steps, isolating each attempt to see which did the trick.
Disabling the GPU allowed me to open/create files but there was terrible lag (as expected when using PS without a GPU). I was wondering if you have discovered anything else about this issue; It's clear that it is related to the GPU in some way, but which settings or drivers it might be is where I'm lost.
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Nevermind! I just realized my Cintiq was plugged into my motherboard and not my GPU, this is embarassing haha
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