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Unable to download Photoshop CC stalls at 10%

New Here ,
Aug 17, 2021 Aug 17, 2021

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My download stops at 10% with error code 113.  I have tried every problem solving details which has been suggested in all the answers printed. Can someone please direct me to solve the said problem. Bill M.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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It could be your internet or firewall settings.

Try downloading with a different browser.

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Hi 

       Tried your  guides but still unable to resolve the problem.Thank You. Bill M.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Hi use creativec cloud desktop application to download it or try following link download older version then update it

 

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

Ali Sajjad

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Hi

         Still unable to resolve my problem failed with code 113.Thank You. Bill M.

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Hi,

       Tried all of these guides over the previous weeks without any success.Bill M.

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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LATEST

Last resort is to contact Adobe support 1 (800) 833-6687

Be prepared to wait. Also be careful about letting anyone take over your computer remotely because some of the support people may mess up your machine -- not on purpose but through incompetence.

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. This error may also occur on your Windows devices when you make changes to the Internet Explorer settings after installing your app.

 

see instructions to fix here: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error113 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Is the help document isn't helping, contact support correctly from the page above by clicking on the chat icon in the ower right of the help page:

JeffreyTranberry_0-1630021798756.png

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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