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unable to install

New Here ,
Jun 10, 2024 Jun 10, 2024

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I've started the trial promo to get photoshop and lightroom but I was unable to install (both gets stuck at 13/43% each). This caused me the waste of the trial version so I canceled the deal BUT I want to get the program. I triedi to reach out the customer service BUT it happens to be at my working hours.... they don't even have an email to report and try to help customers (apparently). I am from Italy, hope my english is ok, can anyone explain to me if this has happened to anyone else? I use an iMac with Ventura. ANyone can help me? 

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Adobe
Community Expert ,
Jun 10, 2024 Jun 10, 2024

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@elisa37955443fgr3 Does your computer meet minimum requirements? How much available HD space do you have available?

https://helpx.adobe.com/photoshop/system-requirements.html

 

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