Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to launch Photoshop 22.4.3 on Windows 10

New Here ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Photoshop freezes when i try to open it, and it is impossible to edit pictures in photoshop from lightroom. When i try to edit in Luminar (from lightroom) it opens just fine. It won't save the file thoug, and just closes without saving. In the windows log it says that coresync crashed. This program stops working as soon as it is started. 

First i updated everything, and this did not work. Then i tried reinstalling it all, but did not work eighter. 

Final solution was to whipe all the programs, and use cc cleaner from adobe. Restart the pc, and reïnstall the program, and it is not solved.

Restarted the PC again, and now at least it seems that saving in Luminar works again. I still cannot open photoshop though. It freezes on start. So what can i do? (and why do i always have problems when updating? it never just updates, i always have to spend hours troubleshooting, and it is frustrating.) 

I am working on a laptop with Windows 10 home edition 64 bit.

I have a intel core i7 2.60GHz 

My memory is 16 gig

and i am working from a 500 gig SSD and the images are on a 4TB external HDD 

I keep windows and programs actively up to date. 

 

Added are the Windows logs of the crashing of photoshop and Coresync.

 

{Thread title edited by moderator}

TOPICS
Windows

Views

74

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop 22.4.3. Have you tried launching the app as administrator to check if that helps? If not, please try that & let us know how it goes.

 

If that doesn't help, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2021 Aug 13, 2021

Copy link to clipboard

Copied

None of that works. Still freezes on start. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

Copy link to clipboard

Copied

Have you checked requirements for graphic card/processing unit (I can not find that info in log report) https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html  

Your graphic card should have 2000 or above score on this list/chart https://www.videocardbenchmark.net/directCompute.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 14, 2021 Aug 14, 2021

Copy link to clipboard

Copied

LATEST

Nvidia GeForce 950M, Should be good enough.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines