Unable to launch PS 27.0 Windows

[Nedo_B]

PS 27.0, it doesn't work for me. It starts up and then simply stops after about 2 seconds without displaying an error message, nothing. Firefly, on the other hand, works perfectly.

{Moved the reply to a new thread for better visibility by MOD}

[Srishti Bali]

Hi @Nedo_B 

Sorry to hear Photoshop 27.0 isn’t launching correctly. Could you please try the following steps:

• Reset Photoshop preferences ( make sure to create a backup): https://adobe.ly/4hyyNki
• If the issue persists, uninstall and reinstall Photoshop using the Adobe Cleaner Tool to ensure a clean setup: https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-cre... 

Once reinstalled, launch Photoshop again and let us know if it works properly.

Regards,

Srishti

[Nedo_B]

sorry, I didn't phrase the question correctly. PS 27.0 starts perfectly for me; I was talking about Gemini Ai Nana Banana.

It dont work for me, Firefly works perfect tho.

Greetings, Nedo

[PaulusJ]

Without any errorwarning photoshop 26 does't start up anymore. All the other apps of the adobe creative cloud works perfect. I removed all aps, creative cloud with the cleaner and reinstalled everyting again but no changes. Photoshop is starting up buft halfways it stops and doesnt display. I dont no what ro else. This is done with a windows 11 pc, 16gb, i7. Can anyone help me out

[Srishti Bali]

Hi @PaulusJ

Thanks for reaching out and sharing the details! Sorry to hear Photoshop isn’t starting up properly. To help us understand better, could you please share a few more details?

• Did you make any recent changes to your system — such as installing Windows updates, new antivirus software, or browser extensions?

• Do you see any error message or crash report when Photoshop stops loading?

Also, please try updating to Photoshop version 27.0 and check if that resolves the issue. Let us know how it goes after the update.

Regards,

Srishti

[PaulusJ]

Hi Srishi
Thanks for you fast response.

No there wasnt an update of any kind. I updates my grafic drivers and now
Im thinking of cleaning my register and update my second graphic driver. Im
working with an hpall-in-one PC and there are 2 grafic cards. I updated the
photoshop software to 27 but no result. The software is starting up and
after the line "initialising" it stops.

Regards
Paul

[nikunj.m]

Hi Paul, thanks for the info! 

Please try the steps suggested in the correct answer marked in this conversation: https://adobe.ly/4hCAihu

Let us know if it helps! 
Thanks,
Nikunj

[PaulusJ]

Unfortunately, it didn't help. We work for years with Photoshop/ ACC and
never had problems like this. Its very frustrating and annoying to solve
these problems.

[PaulusJ]

Hi Srishti,

I do have an errer-log. Maybe it gives you more insite in my problem with photoshop.

AdobeLogs_20251031_084519_560-win-GS.zxp.

regards Paul

[PaulusJ]

Hi Jim

Thanks for your advice.
Unfortunately, this doesn't work. I don't know what else to do. I m getting
a bit desperate.

Regards Paul

[Kv_SkyDragon]

Hey! Can someone plz help me with this? You see, I have Photoshop Latest version "V27.0" in my MSI Katana 15 with 14th Gen Intel core i9 Processor and Nvidia RTX 5050, 16GB DDR5 RAM, 1TB NVME SSD and Windows 11 25H2 installed along with all the latest drivers installed and with windows up-to-date as well. And with my C drive 204GB with more than 100GB+ Free. I'm a designer my profession and I need to use Photoshop all the time. For that very reason I bought this laptop just last month. But ever since the begning its been acting strange. I've done clean install the windows as well wiith all the drivers installed from the manufacturer's website. But nothing works. In Win 11 24H2 it  was the same n now too. Clean Installing windows done, Drivers done, Reinstalling Photoshop and Creative cloud done. What else? There is no extra plugins installed and I've tried disabling Graphics Processor as well but no results. 

[Srishti Bali]

Hi everyone,

We’re extremely sorry to hear that many of you are experiencing issues launching Photoshop 27.0 on Windows. We’ve received similar reports from users of other apps such as InDesign and Illustrator as well. In most cases, the issue was caused by outdated Microsoft Visual C++ Redistributables, and updating them resolved the problem.

Here’s how to fix it:

• Download the latest Visual Studio 2015–2022 Redistributables from Microsoft’s official site:  Latest supported Visual C++ downloads
• Download and install both x86 and x64 versions.
  
• When prompted, allow the installer to make changes to your system.
• Make sure all Adobe apps are closed before installation.
• Once installation is complete, restart your computer and then try launching Photoshop again.

If the issue persists, we’ll proceed with Photoshop-specific troubleshooting steps:

• Reset Photoshop preferences (after creating a backup). Steps are shared here: https://adobe.ly/47znxQb

• Launch the system in Safe Mode and check if Photoshop opens. Steps are shared here: https://adobe.ly/3JAsD6C

• If not, uninstall Photoshop using the Creative Cloud Cleaner Tool, then reinstall it via the Creative Cloud Desktop app. 

Please let us know how it goes — your feedback helps us track and resolve this issue more quickly.

Regards,

Srishti

[Kv_SkyDragon]

Nope, its still the same after installing and updating the latest Visual Studio 2015–2022 Redistributables from Microsoft’s official site. Both X64 and X86. PS opens, then I use it for couple of seconds to minutes n then it closes automatically. 

[Kv_SkyDragon]

Update - Problem solved.

In Graphics Processor, I just disabled OpenCL and GPU Compositing, n it worked out!

[PaulusJ]

Hi Skydragon.

Good for you. Can you explain how you did this.

Thanx

[Fotomaker01RA]

Don't you need those things activated to use Neural Filters (and perhaps other features in Ps)?

[Srishti Bali · Accepted solution]

Hi all,

Apologies for the trouble you’ve been experiencing. We’ve just released an update for Photoshop 27.1, which includes several stability fixes and improvements. Please update to the latest version and let us know if the issue still persists.

For more details on this release, you can check the official release notes.

Regards,

Srishti