Unable to load files

New Here ,
Apr 30, 2022 Apr 30, 2022

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Hello,

for a few days, I can no longer load any image (photos) with photoshop. The version is 23.3.1.

When I try to open a photo with the Open menu of photoshop or from Lighroom (by doing "Open with Photoshop", the file starts to load in photoshop then the computer freezes, I can't do anything, nor work with photoshop, or with any other application, or move the mouse cursor...

Even Task Manager does not open with Ctrl+Alt+Delete. I have to turn off the computer.

Otherwise, my PC works fine.

I'm on windows 10 family,

Attached the specifications of my machine.

 

Who can help me ?

Thanks in advance.


Jean Michel

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Actions and scripting , Cross-app workflows , Windows

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correct answers 1 Correct answer

Adobe Employee , Apr 30, 2022 Apr 30, 2022
A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. Open Photoshop. Before opening any files, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

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Adobe Employee ,
Apr 30, 2022 Apr 30, 2022

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A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

 

Open Photoshop. Before opening any files, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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