Unable to open document version 24.5

[Kalleo30472119n9a1]

Unable to open "document.psdc" because the file is not compatible with this version of photoshop

Não foi possível abrir "document.psdc" porque o arquivo não é compatível com esta versão do photoshop

[Kevin Stohlmeyer]

Hi @Kalleo30472119n9a1 where is this psdc (Photoshop Cloud document) located? In the cloud or locally somehow?

https://helpx.adobe.com/photoshop/using/manage-cloud-documents-photoshop.html

[Kalleo30472119n9a1]

Yes. only in the cloud.

Atenciosamente

Kalleo Leffer
[personal information removed as per forum guidelines]

[CShubert]

Hi @Kalleo30472119n9a1 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.