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Unable to open Hands-on Tutorials

New Here ,
Mar 27, 2024 Mar 27, 2024

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HI,

 

I'm unable to open any Hands on tutorials - when i click the link it just downloads Adobe photoshop instead of prompting " would you like to open this in photoshop".  

The link is unable to determing Adobe is already installed hence it downloads it.

 

Yes i have internet, and yes i'm behind a strick firewall.

 

I found Network endpoints for Adobe apps & services however whitlisting 400+ domains isn't realistic.

Adobe.com and adobe.io are alkready whitelisted.

 

Anyone know if there is a "shortlist" of domains that these tutorials are stored on?

Or

Is it possible to download these and access them entiely offline?

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Adobe
Community Expert ,
Mar 27, 2024 Mar 27, 2024

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Hi,

Can you post the page link so we can see what you are trying to download? If you are downloading a tutorial it should not be downloading the program. Please let us know what link you are clicking on also?

Michelle

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New Here ,
Apr 02, 2024 Apr 02, 2024

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Hi,

Apoligies for the delayed reply.

 

If i go to Learn | Adobe Creative Cloud

and change the tutorial type to Hands-on and select any tutorial (such as this one Learn | Adobe Creative Cloud) and select "Begin tutorial in photoshop" i get the issue described and shown in the first screenshot.

 

If i try this again, on the same device but an unfiltered internet connect, i instead get the second screenshot requesting to open photoshop.

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