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unable to open mp4 file , my OS is Windows 10

New Here ,
Dec 29, 2022 Dec 29, 2022

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So I have captured a video using my s22+ phone and wanted to compress the file for facebook but it wont open in PS2023.VLC opens it no problem and also NCH software... 
This is very strange....
This is a l;egit software.
If you have an answer that works this will be nice.
Thanks in advanced - Rami.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Hi!

I was searching for answers to your issue and found this tutorial for doing video in 2023--and thought it might help answer the question: https://www.streamcreative.com/blog/how-to-make-photoshop-video

Let us know if you are still having the issue?

Thanks,

Michelle

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Also, here is another thread of someone who is having the same issue: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2022-won-t-open-mp4-files/t...

 

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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VLC can convert video to different formats, as can Format Factory.

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