Unable to renew my subscription. How do I contact a real person at Adobe to help me?

[Rossen23841311u6if]

Hi,

My subscription renewal date has come and I've received a bunch of emails saying that Adobe can't renew my subscription. I called my bank and they said that everything is fine with my card. I also checked if my card info on the Adobe website is up to date and it is.

I do other software payments through this card and I haven't had any issues except with Adobe. So now, I might find myself unable to use my software. This is the first time I have such an issue with Adobe. Now I don't know what to do. How do I contact a real person at Adobe that I can talk with? I spent half an hour on the official Adobe website trying to find a phone number or at least a chat or an email. I'm from Bulgaria.

Thanks in advance.

[TheDigitalDog]

https://www.adobe.com/about-adobe/contact.html

[Rossen23841311u6if]

Thanks. I saw that page, but it seems that this is an American phone number? I'm from Bulgaria. Do I call this number anyway?

[michelew83603738]

Probably not, but they might be able to redirect you. Isn't there a similar page for you?

[Rossen23841311u6if]

No, I couldn't find any local contact info on my local (BG) version of the Adobe website.

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Rossen23841311u6if]

Thank you, @Peru Bob ! I opened your link in a different browser and got the chat box to appear. It looks like my main browser (Brave) was blocking the chat pop-up window. Anyways, I managed to contact a support agent and after following their instructions, it appears that we've solved the issue together.

[Peru Bob]

You're welcome.