Unable to renew my subscription. How do I contact a real person at Adobe to help me?

New Here ,
Mar 31, 2022 Mar 31, 2022

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Hi,

 

My subscription renewal date has come and I've received a bunch of emails saying that Adobe can't renew my subscription. I called my bank and they said that everything is fine with my card. I also checked if my card info on the Adobe website is up to date and it is.

 

I do other software payments through this card and I haven't had any issues except with Adobe. So now, I might find myself unable to use my software. This is the first time I have such an issue with Adobe. Now I don't know what to do. How do I contact a real person at Adobe that I can talk with? I spent half an hour on the official Adobe website trying to find a phone number or at least a chat or an email. I'm from Bulgaria.

 

Thanks in advance.

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correct answers 1 Correct answer

Adobe Community Professional , Mar 31, 2022 Mar 31, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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https://www.adobe.com/about-adobe/contact.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Thanks. I saw that page, but it seems that this is an American phone number? I'm from Bulgaria. Do I call this number anyway?

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Probably not, but they might be able to redirect you. Isn't there a similar page for you?

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New Here ,
Mar 31, 2022 Mar 31, 2022

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No, I couldn't find any local contact info on my local (BG) version of the Adobe website.

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Thank you, @Peru Bob ! I opened your link in a different browser and got the chat box to appear. It looks like my main browser (Brave) was blocking the chat pop-up window. Anyways, I managed to contact a support agent and after following their instructions, it appears that we've solved the issue together.

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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You're welcome. icon_biggrin.gif

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