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Unable to save files from Photoshop 23.0.2

New Here ,
Oct 03, 2022 Oct 03, 2022

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Unable to save files from Photoshop 23.0.2

Save button grayed out, cannot select save location. Must use keyboard shortcut to 'cancel' out of save dialog.

I'm on Mac OS 12.6 and this happens in PS and AI. I've lost a lot of work and it's become a big problem. I have dug through the online community and it says this was addressed in Mac OS 12.3 - I'm on 12.6. What is the solution?

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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[Moderator moved from Using the Community forums to Photoshop.]

 

What type of file are you trying to save?  Does it reside on your primary hard drive?

 

Try Resetting Photoshop Preferences.

Using a keyboard shortcut

  • Quit Photoshop.

  • Hold down the following keyboard shortcut and launch Photoshop:

    macOS: command + option + shift

    Windows: ctrl + alt + shift

  • Open Photoshop.

    Click Yes in the dialog that asks "Delete the Adobe Photoshop Settings file?" New preferences files will be created in their original location.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Also your still on photoshop 23.0.2 and several updates have been released since, so going to the Creative Cloud Desktop Application and installing latest photoshop and illustrator versions my solve your issue.

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