Unable to update avatar in Photoshop to match Creative Cloud on Windows

New Here ,
Aug 08, 2022 Aug 08, 2022

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Can not be updated 

Because I have obsessive-compulsive disorder..

 

 

{Thread title updated by moderator}

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2022 Aug 09, 2022

Hi there,

 

Thanks for reaching out. We're sorry for the trouble with this. We're here to help.

 

Please follow these steps

  • Close Photoshop.
  • Press the Windows > Enter 'Run' > Type %appdata%\Adobe\CCX Welcome\avatar > hit OK
    SameerK_6-1660058178576.png

     

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/CCWelcome/avatar
  • Rename the Assets folder by adding a .old at the end. (assets > Rename > assets.old)

    SameerK_7-1660058331274.png
  • Restart Photoshop.

 

Let us know how it goes from here.

Thanks!
Sameer K

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi there,

 

Thanks for reaching out. We're sorry for the trouble with this. We're here to help.

 

Please follow these steps

  • Close Photoshop.
  • Press the Windows > Enter 'Run' > Type %appdata%\Adobe\CCX Welcome\avatar > hit OK
    SameerK_6-1660058178576.png

     

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/CCWelcome/avatar
  • Rename the Assets folder by adding a .old at the end. (assets > Rename > assets.old)

    SameerK_7-1660058331274.png
  • Restart Photoshop.

 

Let us know how it goes from here.

Thanks!
Sameer K

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Translate

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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