Unable to update Photoshop CS5

[RaptorFoto]

I recently installed my copy of Photoshop CS5 on my new Windows 10 computer. I deactivated my copy on my old Windows 7 computer. My copy was an upgrade license from CS4 to CS5. I think I messed up the install because when it asked for the license key, it just accepted the CS5 license and did not ask for the CS4 base license like it had done in the past.

Now I cannot update my copy to the latest patches, as such, I cannot get the RAW format to work with my camera in Photoshop. When I try to update, Adobe Application Manager downloads the file but says "There was an error downloading this update. Please quit and try again later." The customer support link that shows with the error says 'Upgrade error: "This serial number is not for a qualifying product"'. 

I tried to uninstall Photoshop with the WinCS5Cleanupscript that Adobe provides, but after re-installing I still have the same problem. Any thoughts?

[lambiloon]

Hi on windows 10 you can not update or active your old Photoshop version....regards

[Guest]

@lambiloon That is misleading and incorrect information

[lambiloon]

@Deleted User  older version like CS5 do trouble in updates on windows 10 as that is what I am saying better is to ask support @RaptorFoto what is main issue...regards

[Guest]

You said and I quote "windows 10 you can not update or active your old Photoshop version"

That is not true, you can update Photoshop CS5 as per the links posted below and you can certainly activate Photoshop CS5 on Windows 10 once you have not reached the activation limit

[Jeff Arola]

You can try installing a newer Adobe Application Manager and see if the updates complete next time you try Help>Updates.

https://supportdownloads.adobe.com/detail.jsp?ftpID=4773

If there are some updates that still don't complete, you can most likely find the installer files here:

https://www.adobe.com/gr_en/downloads/updates.html

[JJMack]

You need your CS5 serial and the serial of the version you are upgrading to  activate your cs5 install.  You should then be able to download and install the CS5 update from Adobe site.

Windows Updates 

[nicky_5555]

Sorry to bump this thread but I'm having the same issue now and all these links to update Adobe Application Manager are broken. Does anyone have any new links please?

[Jeff Arola]

nicky_5555

What operating system and version of Photoshop are you using?

Can you describe the issue your having?

[nicky_5555]

Windows 11, Photoshop CS5.

When I try going to Help>Updates and click on Updates it tries to download them but then it says Some updates failed to install.

Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.

Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.

Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.

[Jeff Arola]

You can try this updated Adobe Application Manager:

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

[nicky_5555]

Thank you so much! That worked.