Unable to Use Grayscale Droplet Anymore

[Haley24257024xbjz]

This action shortcut has been used by me and coworker for months, if not over a year now. It's now impossible to use on either of our computers. We've both tried the new versions of Photoshop, uninstalling & reinstalling, rebooting, recreating the action on different versions of Photoshop, and nothing works. We still get this error:

“CONVERT-TO-GRAYSCALE” is damaged and can’t be opened. You should move it to the Trash.

I originally thought this was just an issue on my computer, but the fact that it's also happening to my coworker and another person who's laptop I borrowed to try it out means it's an issue with Adobe.

All of us are using macOS 13.0.1 - the only thing in common, though, between our computers.

Any ideas?

[thedigitaldog]

Can't help until you provide the action for download to something like Dropbox. 

[kevin stohlmeyer]

When recreating this action - what steps are you recording?

[Haley24257024xbjz]

when creating the action -

 

 

[kevin stohlmeyer · Accepted solution]

This is a known issue from Ventura:

Here's how to fix:

1. Select droplet.

2. Right-click and choose Open.

3. Click open on the error screen.

4. Go to Droplet app menu/Quit.

The droplet will now work.

[thedigitaldog]

The Adobe supplied Action (Custom RGB to Grayscale) works on this end.

[Haley24257024xbjz]

You have done in 30 seconds what 10 hours and 4 adobe agents could not do. Thank you so much.

[kevin stohlmeyer]

Happy to help. The more I deal with Ventura, the happier I am that I'm waiting to upgrade (unfortunately).

The MacOS security team must be having a field day.

[Haley24257024xbjz]

This is my first mac, so I can't even begin to imagine!! Thank you again!