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Unable to view / edit XAVC HS 8K video in Photoshop

Explorer ,
Jul 28, 2021 Jul 28, 2021

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I was dismayed to find that Photoshop CC (nor any other app I tried) could not open my mp4 video files (XAVC HS 8K) created by my new Sony Alpha1 camera. The error I get is:

photogal11_0-1627508384295.png

 

It appears that it needs an HEVC codec, which I didn't have, so I went to the Microsoft website and tried to download it but got stuck in associating the codec with a default app when it did not let me choose PS. 

 

I was also unable to open it in Adobe Acrobat Reader:

photogal11_1-1627508384296.png

 

I was also unable to open it in Windows Media Player:

photogal11_2-1627508384297.png

Windows Media Player Version 12.0.19041.1110

 

Quick Time Player gave an error message as well:

photogal11_3-1627508384299.png

 

My PC Specs:

Operating System

Windows 10 Home 64-bit

CPU

Intel Core i9 @ 3.60GHz

 

Kaby Lake 14nm Technology

RAM

32.0GB

Motherboard

ASUSTeK COMPUTER INC. ROG STRIX Z390-E GAMING (LGA1151)

Graphics

ASUS VG289 (3840x2160@60Hz)

 

3071MB NVIDIA GeForce GTX 1080 Ti (ASUStek Computer Inc)

Storage

931GB Samsung SSD 980 PRO 1TB (Unknown (SSD))

 

1863GB Samsung SSD 980 PRO 2TB (Unknown (SSD))

 

465GB Samsung SSD 860 EVO 500GB (SATA (SSD))

 

14904GB Intel Raid 0 Volume (RAID )

Optical Drives

ASUS SDRW-08U9M-U USB Device

Audio

NVIDIA High Definition Audio

 

Any idea how to be able to view and edit these videos in PS CC?

Thanks,

Janet

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Can you try converting your video file to H264?

Graphic Designer Educator / PrePress Consultant

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Explorer ,
Jul 28, 2021 Jul 28, 2021

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Would you point me to something that would tell me how to do this?  Thanks.

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