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unknown error Error failed to retrieve docinfo error when trying to export in photshop

New Here ,
May 18, 2021 May 18, 2021

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Does anyone know how to fix this error or what it means it only happens if i try to export?

 

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi there,

Sorry to hear about this, could you please try reinstalling Photoshop and let us know if it helps?

Also, which version of Photoshop along with the operating system version are you working with?

Could you please try resetting the preferences of Photoshop and let us know if that helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,

Sahil

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New Here ,
Nov 05, 2021 Nov 05, 2021

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So, you can try to create a copy of your project with a different name and then reopen it. Try to export it again now. Worked for me. Try to close all other projects too it may help.

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