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Unoperable Photoshop Error - Bright Green Screen

New Here ,
Jun 07, 2021 Jun 07, 2021

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Photoshop is currently unoperatable after the latest update.  Opens every image and new window as a bright green screen.  When zooming in and out, you can see the image flicker behind the green.  No further updates are available.  I'm running Photoshop V 22.4.1 on Big Sur 11.4.  Please help.  

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Community Expert , Jun 07, 2021 Jun 07, 2021

Before you disable the GPU altogether, can you try going to Preferences >Technology Previews and check "Disable Native Canvas" then, after clicking OK, close and restart Photoshop.

 

Dave

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Community Expert ,
Jun 07, 2021 Jun 07, 2021

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Untick Use Graphics Processor under the Performance tab in Photoshop preferences.

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Community Expert ,
Jun 07, 2021 Jun 07, 2021

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Before you disable the GPU altogether, can you try going to Preferences >Technology Previews and check "Disable Native Canvas" then, after clicking OK, close and restart Photoshop.

 

Dave

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New Here ,
Jun 07, 2021 Jun 07, 2021

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It first it was giving me a black screen (instead of green), but eventually this worked after restarting a couple of times and doing a few tests. - Thank you Dave.

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Community Expert ,
Jun 07, 2021 Jun 07, 2021

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You're welcome 🙂

Dave

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New Here ,
Aug 14, 2021 Aug 14, 2021

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Hi dave, what are the consecuences of switching of the cpu use?

 

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New Here ,
Jul 15, 2021 Jul 15, 2021

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This worked for me- but how frustrating and why oh why would this even be a thing?

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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Same thing happening to me. I have clicked the Disable Native Canvas but and tried restarting several times but the green won't go away. I have a MacOS Catalina Version 10.15.7 My other apps (InDesign and Illustrator are working ok) Any other advice to stop this? Should I uninstall then reinstall application? I have a subscription and Photoshop is up to date.

Any help is appreciated!

Shaun

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Community Expert ,
Aug 14, 2021 Aug 14, 2021

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As mentioned, untick Use Graphics Processor under the Performance tab in Photoshop preferences.

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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Won't this effect other applications like InDesign or Illustrator?

 

Thanks

S

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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Oh wow that seems to have worked so far. Why is that like that? What is that Graphics Processor for? Is it needed in other applications? Will I need to turn that back on for InDesign or Illustrator or any other applications like Acrobat?

Really apprecaited the infor and advice Derek.

 

Shaun

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Community Expert ,
Aug 14, 2021 Aug 14, 2021

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Photoshop Preferences tell Photoshop to use your GPU (or not). Without it, some functionality will not work.

 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Dave

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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Thank you Dave


Shaun

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New Here ,
Feb 09, 2023 Feb 09, 2023

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Best way to do is to turn of the HDR mode of your monitor.

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