unrecoverable error

New Here ,
May 09, 2022 May 09, 2022

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Message when opening picture on photoshop.

The graphics processor has encountered an unrecoverable error.

Due to a run time error. GPU acceleration has been disabled for the remainder of the session.

Repeated problem today. Update done yesterday.

HP computer on Windows 11.

What can I do?

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Try updating your graphics driver and re-enable Use Graphics Processor. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If that doesn't work, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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