Update 23.5.1: HORRIBLE UPDATE

Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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I was forced to reinstall and keep the previous version because version 23.5.1 is unstable, full of bugs and crashing all the time with me. The main problems I saw were related to GPU compatibility. When using the zoom tool, text and graphics are serrated. Copying and pasting images from Photoshop to other programs would crash and force me to restart the application. Advice: stay on version 23.4.2

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Cross-app workflows , Windows

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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No such issues here. What GPU do you have and what version of its driver are you using?

 

Dave

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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My GPU is a NVIDIA GeForce 730 and my Windows version 11. There are no recent updated drivers for my device and I will not buy another graphics card as my PSD works perfectly until version 23.4.2

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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Is that the Geforce GT730M where the last update was 425.31 in 2019

or the Geforce GT730 where the last update was 473.81 in 2022?

https://www.nvidia.co.uk/Download/Find.aspx

 

 

Either way it is now an 8 year old card and Photoshop is moving more and more functionality toward the GPU. It does support DirectX 12, which is a requirement for Photoshop,  but only for DirectX 11 features i.e. not the full feature set.  If you are running the latest drivers and have problems then you may need to stick with an earlier version of Photoshop.

 

Dave

 

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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The recommended minimum speed is 2,000 ops/sec for graphics cards/GPU.

The GT730M clocks in at 672. There is no way it will run effectively on current Photoshop versions.

Mobile phones have a better GPU processor than this comparitively.

You have two choices: 1. Stay on the version of PS that supports this outdated tech or

2. Upgrade your graphics card to the minimum recommended specs.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @Augusto23876326guol sorry to hear that, Curious if you tried:

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Thank you,

-- Cory

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Explorer ,
Sep 19, 2022 Sep 19, 2022

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"Disable Native Canvas"  is for the 3D layers isn't?

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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Deactivate Native Canvas pushes some of the GPU based compositing functionality back to the CPU

 

Dave

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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I don´t know, dear Cory. My PSD is the previous version and it works perfectly. I won't risk updating and going wrong.

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Explorer ,
Sep 19, 2022 Sep 19, 2022

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a traumatic experience, big thanks I was thinking about updating it today and you've saved my time.

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products.
Also see: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

IF you want to go back to previous versions, the process is below, then disable Auto Update in Adobe Creative Cloud. 
In Adobe Creative Cloud, select the product you wish to roll back, click on the three dots and select "Other Versions".

You can fix the GPU issues or stick with older versions that support older buggy GPUs; your call. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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