• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Update broke Photoshop

New Here ,
Jan 23, 2023 Jan 23, 2023

Copy link to clipboard

Copied

I installed Creative Suite Update v 24.1.1. and Ps now generates an error (shown below) and will not start.Ps Error 23-Jan-2023.PNG

Views

230

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jan 23, 2023 Jan 23, 2023

Copy link to clipboard

Copied


uninstall photoshop including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

restart your computer 

 

reinstall ps

 

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 23, 2023 Jan 23, 2023

Copy link to clipboard

Copied

Error 0xc000142 indicates that your computer processor does not support SEE version 4.2 or higher which is required for current Photoshop.

Please confirm your computer meets the minimum system requirements:

https://helpx.adobe.com/photoshop/system-requirements.html

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023

Copy link to clipboard

Copied

LATEST

Thanks for the replies. I had to create a new shortcut and reboot. Ps is working again. I never had to to do that before after a Creative Suite update, but all's well that ends well! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines