Update to Photoshop 23.4.2 error in graphic card on Windows 11

New Here ,
Jul 20, 2022 Jul 20, 2022

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After updating to photoshop 23.4.2, it appears an error in the graphic card. I had to uninstall the update and re-install 23.4.1 in windows 11. With the this version works ok.

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi,

 

Sorry about the trouble with Photoshop. Would you mind going to the Help menu in Photoshop, then System info & sharing the information with us here? Also, please check if you have any driver updates available for your the graphics card.

 

Regards,

Nikunj

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Hi, I re-installed 24.4.2 to obtain the evidence and it is working ok! I'm not sure what happened, but it is working now. Thank you for answering soon.

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New Here ,
Jul 21, 2022 Jul 21, 2022

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oops, I received again the error after using lightroom. Here is the information requested:

 

Versión de Adobe Photoshop: 23.4.2 20220711.r.603 aa147b3 x64
Número de inicios: 14
Sistema operativo: Windows 11 64 bits
Versión: 11 o posterior 10.0.22000.795
Arquitectura del sistema: Intel Familia CPU:6, Modelo:12, Versión:1 con MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Cantidad de procesadores físicos: 4
Cantidad de procesadores lógicos: 8
Vel. del procesador: 2803 MHz
Memoria incorporada: 16119 MB
Memoria libre: 10322 MB
Memoria disponible para Photoshop: 11871 MB
Memoria usada por Photoshop: 70 %
Controlador de bloqueo: Adobe
SAM SDK Version: 2.0.0-main.1224
ACP.local Status:
- SDK Version: 2.5.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.14.2.1
- Min Core Sync Required: 4.3.66.28
Versión de SDK de cliente de edición en directo: 3.90.3
Content Credentials se ha desactivado
Versión del asistente de Content Credentials: No disponible
Lienzo Manta: Habilitado.
Capas de alias: Deshabilitado.
Paleta de teclas modificadoras: Habilitado.
Highbeam: Habilitado.
Tamaño de azulejos de la imagen: 1024K
Niveles de caché de imagen: 4
Vista previa de fuentes: Medio
Versión de HarfBuzz: 2.8.1
TextEngine: Motor de texto unificado
======= GPU
API nativa estable: Verdadero
API OpenGL estable: Verdadero
API OpenCL estable: Verdadero
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 0
GPUName: Intel(R) Iris(R) Xe Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 0
IsOpenGLGPUCapable: 0
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,584 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Pantalla: 1
Mostrar límites: superior= 0, izquierdo= 0, inferior= 1080, derecho= 1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=93680483 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64

[1573 ms]
Start sniffer 2022-07-21 13:44:54
# Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=93680483 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64

{148 ms}
Start platform native
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,584 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,450 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e96a2752f171d22c\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e96a2752f171d22c\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e96a2752f171d22c\igdumdim64.dll
Driver date: 2022-01-20 000000.000000-000
Driver age: 6 months
Driver version: 30.0.101.1338
Supports UMA: SUPPORTED
D3D-ID: 39497
End platform native
{550 ms}

{550 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: NONE

# devices: 0
End platform OpenGL
{770 ms}

{770 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,760 MB
VRAM: 6,760 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 27 GB / s
Compute score: 708.072
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1475 ms}

Exit code kExitNormal
End sniffer 2022-07-21 13:44:56
[kStatusNormal, kExitNormal]

[1573 ms]
Finish RunAllAPIs

[2804 ms]
Start GetSnifferResult

[2804 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
Tipo de licencia: Suscripción
Número de serie: 96040733074984860496
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Photoshop 2022\
Ruta de archivo temporal: C:\Users\cosia\AppData\Local\Temp\
Memoria virtual de Photoshop con E/S asíncrona habilitada
Volúmenes de memoria virtual:
De arranque, 218.8 G , 42.7 G libre
Carpeta de plugins obligatorios: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Carpeta principal de plugins: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Componentes instalados:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/05/11-19:49:04 79.494feda 79.494feda
AdbePM.dll PatchMatch 2022/02/25:12:53:06 1.a395fef450779ea9616c03e6954212ab52393b07 1.a395fef450779ea9616c03e6954212ab52393b07
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/05/30-10:43:04 79.c012c40 79.c012c40
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.cb34c9e 79.cb34c9e
AdobeXMP.dll Adobe XMP Core 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
AdobeXMPFiles.dll Adobe XMP Files 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
AdobeXMPScript.dll Adobe XMP Script 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2022/05/11-19:49:04 79.494feda 79.494feda
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2022/05/11-19:49:04 79.6814115 79.6814115
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2022/05/11-19:49:04 79.494feda 79.494feda
AXE8SharedExpat.dll AXE8SharedExpat 2022/02/04-19:11:32 79.97e751e 79.97e751e
AXEDOMCore.dll AXEDOMCore 2022/02/04-19:11:32 79.97e751e 79.97e751e
Bib.dll BIB 2022/05/11-19:49:04 79.494feda 79.494feda
BIBUtils.dll BIBUtils 2022/05/11-19:49:04 79.494feda 79.494feda
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/05/11-19:49:04 79.494feda 79.494feda
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.8.0+211118-1842.1.dml-1.8.278eec2
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.1.1-uxpr
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.3 (r0x0ee262de)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
JP2KLib.dll JP2KLib 2022/05/09-11:17:40 79.1198525 79.1198525
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
mkl_avx2.1.dll Intel(R) Math Kernel Library 2021.3
mkl_avx512.1.dll Intel(R) Math Kernel Library 2021.3
mkl_core.1.dll Intel(R) Math Kernel Library 2021.3
mkl_def.1.dll Intel(R) Math Kernel Library 2021.3
mkl_mc3.1.dll Intel(R) Math Kernel Library 2021.3
mkl_sequential.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_avx2.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_avx512.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_def.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_mc3.1.dll Intel(R) Math Kernel Library 2021.3
MPS.dll MPS 2022/04/06-19:09:10 79.c217c13 79.c217c13
onnxruntime.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.4
PSViews.dll Adobe Photoshop 2022 23.4
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
SVGRE.dll SVGRE 79.012a8ea 79.012a8ea
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.4.0.997eb32 17.4.0.997eb32
wu3d.dll U3D Writer 9.3.0.113
Plataforma de extensibilidad unificada uxp-6.1.1-uxpr
UPIC 2.4.1


Plugins obligatorios:

Ángulo ancho adaptable 23.4 - del archivo “Adaptive Wide Angle.8bf”
ApplyImageDataFilter 17.0 - del archivo “GigapixelAIApply_x64.8bf”
Azulejo de mosaico 23.4 - del archivo “Filter Gallery.8bf”
Azulejos 23.4 - del archivo “Standard MultiPlugin.8bf”
Bajorrelieve 23.4 - del archivo “Filter Gallery.8bf”
BMP 23.4 - del archivo “Standard MultiPlugin.8bf”
Bordes acentuados 23.4 - del archivo “Filter Gallery.8bf”
Bordes añadidos 23.4 - del archivo “Filter Gallery.8bf”
Bordes rasgados 23.4 - del archivo “Filter Gallery.8bf”
Bordes resplandecientes 23.4 - del archivo “Filter Gallery.8bf”
Camera Raw 14.4.1 - del archivo “Camera Raw.8bi”
Carboncillo 23.4 - del archivo “Filter Gallery.8bf”
Cineon 23.4 - del archivo “Cineon.8bi”
Color diluido 23.4 - del archivo “Filter Gallery.8bf”
Colores NTSC 23.4 - del archivo “NTSC Colors.8bf”
Compatibilidad con secuencias de comandos 23.4 - del archivo “ScriptingSupport.8li”
Conté Crayon 23.4 - del archivo “Filter Gallery.8bf”
Contornos con tinta 23.4 - del archivo “Filter Gallery.8bf”
Coordenadas polares 23.4 - del archivo “Standard MultiPlugin.8bf”
Corrección de lente 23.4 - del archivo “Lens Correction.8bf”
Cristal 23.4 - del archivo “Filter Gallery.8bf”
Cristalizar 23.4 - del archivo “Standard MultiPlugin.8bf”
Cromo 23.4 - del archivo “Filter Gallery.8bf”
Cuarteado 23.4 - del archivo “Filter Gallery.8bf”
Curtosis 23.4 - del archivo “statistics.8ba”
Desenfoque de lente 23.4 - del archivo “Lens Blur.8bf”
Desenfoque radial 23.4 - del archivo “Standard MultiPlugin.8bf”
Desenfoque suavizado 23.4 - del archivo “Standard MultiPlugin.8bf”
Desentrelazar 23.4 - del archivo “Standard MultiPlugin.8bf”
Desplazar 23.4 - del archivo “Standard MultiPlugin.8bf”
Destello 23.4 - del archivo “Standard MultiPlugin.8bf”
Desviación estándar 23.4 - del archivo “statistics.8ba”
Dicom 23.4 - del archivo “Dicom.8bi”
Distorsionar 23.4 - del archivo “Standard MultiPlugin.8bf”
Encoger 23.4 - del archivo “Standard MultiPlugin.8bf”
Entropía 23.4 - del archivo “statistics.8ba”
Escayola 23.4 - del archivo “Filter Gallery.8bf”
Esferizar 23.4 - del archivo “Standard MultiPlugin.8bf”
Espátula 23.4 - del archivo “Filter Gallery.8bf”
Esponja 23.4 - del archivo “Filter Gallery.8bf”
Estilográfica 23.4 - del archivo “Filter Gallery.8bf”
Exportar tablas de consulta de colores 23.4 - del archivo “Export3DLUT.8be”
Extrusión 23.4 - del archivo “Standard MultiPlugin.8bf”
Fibras 23.4 - del archivo “Standard MultiPlugin.8bf”
Filtro Conjunto de imágenes 23.4 - del archivo “ChannelPort.8bf”
Filtro de Camera Raw 14.4.1 - del archivo “Camera Raw.8bi”
Filtro para recortar y enderezar fotografías 23.4 - del archivo “Standard MultiPlugin.8bf”
Formato IFF 23.4 - del archivo “Standard MultiPlugin.8bf”
Fotocopia 23.4 - del archivo “Filter Gallery.8bf”
Fresco 23.4 - del archivo “Filter Gallery.8bf”
Galería de filtros 23.4 - del archivo “Filter Gallery.8bf”
GatherImageDataFilter 17.0 - del archivo “GigapixelAIGather_x64.8bf”
Grabado 23.4 - del archivo “Standard MultiPlugin.8bf”
Granulado 23.4 - del archivo “Filter Gallery.8bf”
Grietas 23.4 - del archivo “Filter Gallery.8bf”
Guardar para Web 23.4 - del archivo “Save for Web.8be”
Halide Bottlenecks 23.4 - del archivo “HalideBottlenecks.8bx”

error ph.JPG

 

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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You're welcome! I'm glad that re-installing the app fixed the issue.

 

Please feel free to reach out if you need assistance with anything else!

Regards,

Nikunj

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New Here ,
Jul 23, 2022 Jul 23, 2022

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LATEST

Hi, I installed an update to my graphic card and everything seemed to work ok, BUT today I developed in Lightroom 20 photos to make a panorama. After that, I opened Photoshop and the problem appeared again. I re-initiated my laptop and opened photoshop and I could work without errors. I think this is a photoshop bug that you should correct. In the meantime, I will re-install version 22.0 which seems to have no errors.

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New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi, me again... I installed an update to Intel(R) Iris(R) Xe Graphics, and everything is working without errors, thank you for your support.

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