• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

UPGRADING TO PHOTOSHOP 24.6 - program unstable

New Here ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

Since upgrading to Photoshop 24.6 the program has become unstable. I followed all the suggestions on line even uninstalling and re-installing the program to no avail. When I try to exit the program or close or open a second window I get this error message: "Could not complete your request because of a program error." Then the whole thing crashes.

I am able to work on a file and save it... Any thoughts?

TOPICS
Windows

Views

241

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

LATEST

Hi!

We are sorry to hear that you are having this problem. Did you check to make sure that your computer meets the minimum specs for the new version of Photoshop? https://helpx.adobe.com/photoshop/system-requirements.html

 

Also, when yuo uninstalled and reinstalled, did you use the Creative Cloud Cleaner tool to clean out any old or corrupt files?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If you are unable to work in 24.6, I would recommend moving back to the last version that was stable (keeping the new version installed) and then updating when 24.6 puts out another fix.

Michelle

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines