Hello everyone, I've been using photoshop to edit/animate for 3+ years and it stopped letting me import .mov and .mp4 files with the newest update. Anyone know a way around this? Only luck i've had so far is importing video files as gifs but that's a lot more limiting let me know if there's a work around please !
So sorry to hear you are having this problem. Here is a link to the known issues that the engineers are dealing with: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles
The issue you've desicribed is not listed here but it may give you some options to try. One of them is to turn off your graphics processor card and see if that fixes the problem. You will see the steps in the link listed above.
May I recommend that you add this error to the list by visiting the following form: https://www.adobe.com/products/wishform.html
Select the product from the Drop Down menu, accept the terms, and explain the issue.
I am not sure if this will help, but I thought you might be interested in another thread--it is an older thread, but you might be able to glean some information to help with your issue:
Let us know if turning off the graphics processor card fixes the issue?
How is Adobe not more on top of this. this is embarssing.
I found this thread that gives more feedback about the recent update and problems with video that I think would give you some more information: https://community.adobe.com/t5/photoshop/video-file-not-opening-in-photoshop-2020/td-p/10804494?page...
nothing I've done so far has worked and I've tried everything would it be better to call support? Normally it was as easy as dragging and dropping a video clip into photoshop now it's taken hours and hours of trying to figure out why it's not working.
I am just checking back to see if you were able to talk to support or get any resolution to the issue?
I just have one quick question--did you try turning off your graphics processor card and restarting to see if that solved the issue?
Let us know!
I think I've been experiencing this same exact issue! Were you ever able to solve it? I spent 7 hours on the phone with Adobe customer service today and nothing we tried worked.
I am having exact same issue. Tried all suggestions listed everywhere with no success.
Yeah, same here. M1 machine, fully updated, and for the record:
I actually want to use PS to make the GIFs, rather than an external website. So strange that such fundamental functionality is completely broken.
Same issue as the above. Tried a full reinstall of photoshop and tested on 2 M1 machines. Nothing to do on opening .mp4 or .mov files to make GIFs.
Same issue for me on M1 macbook. 😭
Same issue M1 mac.
Same issue here! Still no solution?
Mine's worked try go to File > Import > Video Frame To Layers. Then select the video you want
What version of Photoshop are you on? There's no Video Frame to Layers option on the latest Mac version as far as I can see.
I'm on version 13.0 x64, in my version i can import both mov and mp4 into gifs don't know about other video files tho, sorry if this doesn't helped i hope you will also find the solution to this issue.
Thanks for the idea - I tried it again just in case something has changed
over the months - but it still states that it cannot reave the video file.
Which is silly since I have exported it in multiple ways and it doesn't
accept any of them (not mp4, not mov, etc.).
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Any one had any luck with this?
I was saving the same issue with importing video files and image sequences. I'm using Photoshop on Big Sur with an M1 processor on Macbook Pro. I learned that if I open Photoshop in Rosetta, I can import video and image sequences!
To do this:
Go to Applications > Photoshop > Open the Photoshop Folder> Click the Photoshop Application within the Photoshop folder > Right Click > Get Info > Check the box for Open with Rosetta
Can confirm that this works for my M1 Air! Imported several videos this way.
This works, thank you Lindsey. Now I switch Photoshop between running in Rosetta and running natively on the M1 chip when I need to work with video. This is an incredibly inconvenient solution and I expect better from Adobe...
Perhaps one could install an older version of Photoshop and designate that to run on Rosetta, while utilizing the most current version as a native implementation. This might be convenient enough to satisfy me, except that the help article from Adobe that describes the process of installing an older version of a CC app without removing the current version is completely ineffective. Even when toggling "Remove older versions" as explained in the article, I receive a notice when installing older versions that the currently installed version will be replaced.
It's like the Adobe devs and community are inviting us to set sail on the seas of....you know what. It's probably about time.
Thank you!! You are my lift savior.