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Wacom Custom Settings: Express Keys, On-Screen Controls, Touch Ring NOT working after PS 2018 update

Community Beginner ,
Nov 14, 2017 Nov 14, 2017

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After having updated to Photoshop CC 2018, my wacom is not able to utilize custom settings found on Express Keys, On-Screen Controls, and Touch Ring.  The only controls that work are the default wacom controls found on each.  Changing any of the custom settings does not work and continues to the default setting regardless of what custom setting I have established.

Seems others are having similar issues:

Photoshop CC 2018: After installing the update, my wacom cintiq stopped working properly | Photoshop...

I HAVE tried uninstalling completely my wacom driver and re-installing again to no avail.  As others have said, the recent update to PS 2018 is where the problem seems to be.  The new Lightroom Classic works fine with custom wacom settings.  PS 2017 worked perfectly fine with wacom custom settings. 

Has anyone found a fix? 

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Explorer ,
Nov 14, 2017 Nov 14, 2017

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Same here, plus a few other bits of odd behaviour. The liquefy sometimes doesn't work, cancelling if you try to zoom in.

Really, really annoying!

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New Here ,
Nov 14, 2017 Nov 14, 2017

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My touch ring no longer works as expected....   I cannot use it to rotate canvas or cycle layers....  still works for brush resize.   I notice when i swipe on the wheel with one of the non-working functions.... the little "alt" menu lines flicker.... like the tablet is outputting "alt" multiple times...  this problem is present on both my intuos 4 and 5.

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Community Beginner ,
Nov 14, 2017 Nov 14, 2017

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Was on tech calls with Adobe and Wacom today.  Adobe acknowledged that there is something up and that an update is being worked on.  I'm not sure what that really means but I was impressed that there was acknowledgement.  Wacom wasn't much help. 

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Adobe Community Professional ,
Nov 14, 2017 Nov 14, 2017

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I had this problem more times on multiple PCs. The Problem is in the driver not in Photoshop itself, you should try another driver not the driver that came with the tablet and it depends on you wacom version.

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Community Beginner ,
Nov 14, 2017 Nov 14, 2017

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The issue I'm having is on a Mac not a PC.  The driver the very most up-to-date driver offered on Wacom's site.  I wish your message was more helpful.

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Adobe Community Professional ,
Nov 14, 2017 Nov 14, 2017

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I mean mac, I have macbook. try to use another driver depends on your version.

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Community Beginner ,
Nov 14, 2017 Nov 14, 2017

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Here is the correct driver for both mac and windows:

Drivers | Wacom

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New Here ,
Nov 15, 2017 Nov 15, 2017

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Photoshop cc 2018 had an available update today (well, i noticed it today)  that seems to have corrected my problems....  I am on windows 10... not sure if there is an update for you mac guys.

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Community Beginner ,
Nov 15, 2017 Nov 15, 2017

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Unfortunately, the recent update to Photoshop 2018 did not change anything related to the wacom settings.  It is apparently a know issue per the tech at Adobe. 

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New Here ,
Nov 15, 2017 Nov 15, 2017

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Well, all my issues disappeared and I didn't do anything else....  so I'll take it.

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Community Beginner ,
Nov 21, 2017 Nov 21, 2017

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Still no fix or updates...

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New Here ,
Oct 21, 2018 Oct 21, 2018

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Same problem... my express key functions are pretty useless on my wacom mobilepro studio and Wacom 22hd touch. I depend on these to work properly for my workflow. I hope they are working on a fix. 

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Explorer ,
Aug 24, 2021 Aug 24, 2021

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LATEST

IM on the 2021 Ps version and same problems

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