Wacom Intuos pro wireless issues

Participant ,
Dec 09, 2016 Dec 09, 2016

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Hi - I'm having a problem whereby my Intuos pro keeps intermittently dropping the wireless connection.   This happens at least once every minute or two and usually lasts for a couple of seconds only.  Does anyone have any suggestions?  It doesn't do this when plugged in, only when wireless and I'm already using the latest drivers from Wacom.

Thanks,

Pete

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Community Expert ,
Dec 09, 2016 Dec 09, 2016

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Hi Pete, does this happen in all apps, or just Photoshop?

To me, this seems like a Wacom issue (perhaps battery, perhaps clean reinstall of driver, perhaps look for outside radio interference as a check as well, such as other wireless devices nearby).

I'd recommend (if this is not just Photoshop) that you check with Wacom for further ideas. If it *is* happening only with Photoshop, come back and let us know.

Thanks,

Mike

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New Here ,
Oct 11, 2017 Oct 11, 2017

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Hi,

I have found a work-around to this problem...

I believe it to be interference from other USB 3.0 ports. You can try pulling the receiver ever so slightly out of the port, or, if that doesn't work use a USB 2.0 hub or extension to locate the recevier away from the other ports. This should give you a workable fix. It's just a shame that Wacom didn't just licence bluetooth!

Best of Luck,

Nick

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Community Beginner ,
Sep 23, 2018 Sep 23, 2018

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Same issue - using a USB 2.0 hub did it for me, thanx nickm5417384​!

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New Here ,
Aug 25, 2022 Aug 25, 2022

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Thanks so much. I would never have thought to do this!

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New Here ,
Aug 12, 2018 Aug 12, 2018

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Hello Pete,

I have the same issue with wireless disconnection randomly on Intuos Pro Small, whatever software is running. Sometimes it hold for 10 minutes, sometimes 0.3 secondes. So I think it's related to Wacom.

As work-around, I use it wired. Welcome to the 20th century!

Michel

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New Here ,
Dec 27, 2018 Dec 27, 2018

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I just got the bluetooth pro table and as soon it loaded the software and updated my MacBook Pro.    It keeps disconnecting.  They are both new product.  I use photoshop cc

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New Here ,
Nov 17, 2019 Nov 17, 2019

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I got the same issue with mine, it's connected but doesnt respond somehow... it works with cable but i really want it to be wireless ( that's why I bought it...). 

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Hi!

I have exactly same issue, bought intuos pro S, 2times and have returned both.

Pen disconnects only when on bluetooth.

I´ve been working with pro size M over 2 years and it happened as well but every once in a while, now is happening every time i go wireless.

 

Any further info on possibilities to fix this?

or if also happening with non ¨pro¨ wacom tablets too?  

thanks in advance!!  

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New Here ,
Apr 08, 2020 Apr 08, 2020

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I bought the intuos 5 or 6 years ago and installed the Bluetooth kit. It was never any good. After numerous calls to tech service and trying new drivers and anything else suggested I gave up  and I have used it with usb cable ever since. Thinking of buying a new intuos hoping that this problem was long gone. Seems it lives on. Time to look at alternatives

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