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Waive cancellation fee?

New Here ,
Mar 25, 2020 Mar 25, 2020

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I am affected by this crisis. I have to reduce any costs I can so I have to cancel my one year subscription. 
I have time left on it and there is a cancellation fee. 

any chance Adobe can waive the fee?

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correct answers 1 Correct answer

Community Expert , Mar 25, 2020 Mar 25, 2020

Hi

This is a user forum and we cannot help with billing. Contact Adobe Customer Care and ask them:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

Here is the response from Adobe on the coronavirus:

https://www.adobe.com/covid-19-response.html

 

~ Jane

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Community Expert ,
Mar 25, 2020 Mar 25, 2020

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Hi

This is a user forum and we cannot help with billing. Contact Adobe Customer Care and ask them:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

Here is the response from Adobe on the coronavirus:

https://www.adobe.com/covid-19-response.html

 

~ Jane

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New Here ,
Jun 03, 2023 Jun 03, 2023

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I can't pay the cancellation fee. Because I was affected by COVID-19 So I don't have any income to pay my fees. Can my fees be waived?

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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@Prachak30267118p31d You have asked a similar question to the OP, so the answer is the same as given by Jane previously, you will need to contact Adobe Customer Care.

Do not respond to PMs asking for account details - scammers are known to do that.

 

Dave

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