Want to use Generative Fill but can't verify my age

[Biacanti]

Hi!

I've posted this to the community but have realised I posted it in the wrong board. Reposting it here where I think it's more appropriate. 

I have the Generative Fill option greyed out in photoshop.

Browsing through forums, I found that in order to use it I have to verify my age (you must be over 18) on my adobe account. But I can't find that option anywhere. Where do I find it?

I've tried logging out and back into my adobe account (from the adobe account page and from the behance page), but no promt shows up.

My account was connected to my google account; I tried disconnecting it to see if the promt would show now when logging back in, but no luck.

Could anybody help? All the forum posts I've seen about it (in here and on reddit) are from 2023, but nobody seems to be having this issue now in 2025.

I've had artwork featuring nudity that I posted on behance flagged, and have removed all of it since (my bad). Could this be why I'm not allowed to use the Generative Fill tool anymore? lol

Thanks again for any help!

[Srishti Bali]

Hi @Biacanti

Thanks for reaching out! To update your Date of Birth, please visit this page: Update your Date of Birth. You’ll find a few options there to make the update.

Once your Date of Birth is updated, simply relaunch the Photoshop app, and the Generative Fill feature should be enabled.

Hope this helps!

Regards,

Srishti

[Biacanti]

Hi @Srishti Bali 

Thank you for the reply!

I tried folowwing the link and logging out and back into my account, but still no prompt for updating the Date of Birth shows up, and I can't find a way to update it manually anywhere.
The Generative Fill option is still greyed out in photoshop.

Is there a way to do this manually?

Thank you so much for helping out!

[Biacanti]

Hi!

I have the Generative Fill option greyed out in photoshop.

Browsing through forums, I found that in order to use it I have to verify my age (you must be over 18) on my adobe account. But I can't find that option anywhere. Where do I find it?

I've tried logging out and back into my adobe account (from the adobe account page and from the behance page), but no promt shows up.

My account was connected to my google account; I tried disconnecting it to see if the promt would show now when logging back in, but no luck.

Could anybody help? All the forum posts I've seen about it (in here and on reddit) are from 2023, but nobody seems to be having this issue now in 2025.

I've had artwork featuring nudity that I posted on behance flagged, and have removed all of it since (my bad). Could this be why I'm not allowed to use the Generative Fill tool anymore? lol

Thanks again for any help!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Biacanti]

Thank you so much! 

[kglad]

(no problem)