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Hi @monicaa69647241, sorry you are seeing this. Check your Creative Cloud app and make sure all applications are up to date and then make sure you are logged into the correct account as the one you are with your laptop.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank you,
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Hi @monicaa69647241, sorry you are seeing this. Check your Creative Cloud app and make sure all applications are up to date and then make sure you are logged into the correct account as the one you are with your laptop.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank you,
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Hi Cory,
I updated both Photoshop and Bridge and I could now launch Photoshop correctly!
the solution was much simpler than I thought,
thank you for your prompt reply!
Monica
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I'm experiencing the exact same problem with PS 23.4. I can work around this by clicking "Try again" and "Continue", but it's annoying.