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Anyone getting this error on the lattest Photoshp release 24.0.0? I'm constantly getting this issue.
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Hi there,
Thanks for reaching out.
Could you please share the system info of Photoshop from Help > System info > Copy & paste into a doc and share it with us?
Can you check if the graphics processor is enabled or not from the preferences? Also, check it's compatibility: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
Look at the following troubleshooting article and check the known issues and workarounds related to neural filters: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html.
Let us know how it goes,
Thanks,
Ranjisha
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Hi @RayRainka
Thanks for the info. Would you mind updating your Photoshop to the latest version? Also, I see the drivers are eight months old. You can try re-installing the latest drivers and then try using them. We're here to help, just need some info.
Thanks.
Ranjisha
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Yes I have exactly the same problem on some of the neural filters since updating to V.24.0.0
The Photo Restoration filter works on mine, but I get the same message as you if I try the 'Colorize' filter
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Sorry for the delay in response. Did you try re-installing the application? What is your operating system version? Are the drivers up-to-date?
Look at the following troubleshooting article and check the known issues and workarounds related to neural filters: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html.
Let us know if it helps.
Thanks,
Ranjisha
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Hi Ranjisha,
I am using Windows 10 Pro, fully upto date, and the latest version of Photoshop. My drivers are also upto date.
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Thanks for the details. Please re-install the application and let us know the outcome.
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Re-installed, still doesn't work. I get the same message as the original poster when I select the Colorize filter in Neural filters, with the 'Auto Color' box ticked.
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Thanks for sharing the details. Please try & remove the UXP folder at this location,
Let us know if it helps.
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No difference. Still does not work.
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We have discussed this with the product team; we need a few details. Let us know the system information with the hardware. If GPU enabled, are drivers up to date and compatible (Help -> Gpu Compatibility)? Did you try with CPU enabled (click the button with three dots to the left of the Waitlist in the Neural Filters Gallery and select CPU)?
Thanks for your cooperation.
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GPU is enabled and the drivers upto date. The Help > GPU Compatibility shows 'Your graphics processor is compatible'. Your other suggestion about trying with the CPU enabled - I assume you mean GPU. I have tried enabled and disabled, nothing makes any difference. My processor is Intel i7 10700KF @3.8GHZ. 32GB RAM.
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Can you see other failures outside the filter they are trying to use? For example, can you apply skin smoothing to an image?
Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us via DM? Thanks for your co-operation.
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I have checked the other Neural Fiters and they appear to be working ok. Thank you for trying to help, but I do not want to upload my System Information. If the filter doesn't work, then no problem, I was just using to for fun. It may start to work in future updates, like my freezing and crashing problem went away.