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We've temporary disabled this filter because of an error.

Engaged ,
Oct 21, 2022 Oct 21, 2022

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Anyone getting this error on the lattest Photoshp release 24.0.0? I'm constantly getting this issue.

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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Hi there,

 

Thanks for reaching out. 

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a doc and share it with us?

Can you check if the graphics processor is enabled or not from the preferences? Also, check it's compatibility: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 Look at the following troubleshooting article and check the known issues and workarounds related to neural filters: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html. 

 

Let us know how it goes,

 

Thanks,

Ranjisha

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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I am having the same problem. My graphics card is enabled. Attached is my system info.

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Hi @RayRainka 

Thanks for the info. Would you mind updating your Photoshop to the latest version? Also, I see the drivers are eight months old. You can try re-installing the latest drivers and then try using them. We're here to help, just need some info.

Thanks.

Ranjisha

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Explorer ,
Oct 22, 2022 Oct 22, 2022

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Yes I have exactly the same problem on some of the neural filters since updating to V.24.0.0

The Photo Restoration filter works on mine, but I get the same message as you if I try the 'Colorize' filter

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Hi @Grahamfromburnley 

Sorry for the delay in response. Did you try re-installing the application? What is your operating system version? Are the drivers up-to-date? 

 Look at the following troubleshooting article and check the known issues and workarounds related to neural filters: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html. 

Let us know if it helps.

Thanks,

Ranjisha

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Explorer ,
Nov 22, 2022 Nov 22, 2022

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Hi Ranjisha,

I am using Windows 10 Pro, fully upto date, and the latest version of Photoshop. My drivers are also upto date.

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Thanks for the details. Please re-install the application and let us know the outcome. 

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Explorer ,
Nov 23, 2022 Nov 23, 2022

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Re-installed, still doesn't work. I get the same message as the original poster when I select the Colorize filter in Neural filters, with the 'Auto Color' box ticked.

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Adobe Employee ,
Nov 23, 2022 Nov 23, 2022

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Thanks for sharing the details. Please try & remove the UXP folder at this location,

RanjishaSengupta_0-1669225771989.png

Let us know if it helps.

 

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Explorer ,
Nov 23, 2022 Nov 23, 2022

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No difference. Still does not work.

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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We have discussed this with the product team; we need a few details. Let us know the system information with the hardware. If GPU enabled, are drivers up to date and compatible (Help -> Gpu Compatibility)? Did you try with CPU enabled (click the button with three dots to the left of the Waitlist in the Neural Filters Gallery and select CPU)?

Thanks for your cooperation. 

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Explorer ,
Nov 29, 2022 Nov 29, 2022

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GPU is enabled and the drivers upto date. The Help > GPU Compatibility shows 'Your graphics processor is compatible'. Your other suggestion about trying with the CPU enabled - I assume you mean GPU. I have tried enabled and disabled, nothing makes any difference. My processor is Intel i7 10700KF @3.8GHZ. 32GB RAM.

 

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Can you see other failures outside the filter they are trying to use? For example, can you apply skin smoothing to an image? 

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us via DM? Thanks for your co-operation.

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Explorer ,
Dec 06, 2022 Dec 06, 2022

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I have checked the other Neural Fiters and they appear to be working ok. Thank you for trying to help, but I do not want to upload my System Information. If the filter doesn't work, then no problem, I was just using to for fun. It may start to work in future updates, like my freezing and crashing problem went away.

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