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Weird crashing issue — please help

Community Beginner ,
Jun 02, 2024 Jun 02, 2024

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I just downloaded photoshop today on my MacBook, whenever I click on the quick selection tool, it crashes and closes on its own.

 

Keep in mind there are other layers that are disabled to avoid being in the video. The crash occurs when there's something to select as well. 

I've also tried uninstalling and reinstalling. 

 

Any ideas?


short video showing crash 

 

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macOS

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Adobe
Community Expert ,
Jun 03, 2024 Jun 03, 2024

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What does Help > GPU Compatibility indicate? 

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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SOLVED

 

I used open core patcher to install the latest OS on my 2012 Macbook Pro and it works now. No issues. 

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Community Expert ,
Jun 04, 2024 Jun 04, 2024

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What OS are you running on the 2012 Macbook?

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LEGEND ,
Jun 04, 2024 Jun 04, 2024

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That's likely to blow up at some point. OpenCore can't make an old GPU suddenly compatible.

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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Good to know. It's working great for now. Will hold me over til I can afford a new Mac. 

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Community Expert ,
Jun 04, 2024 Jun 04, 2024

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@Lumigraphics That was my other thought - The Intel HD 4000 that came with 2012 MBP is not Metal compatible and is rediculously slow (~300 ops/sec). @Christopher377905998q2m You may have gotten Sonoma installed as the OS, but Photoshop is going to bog down in a serious way with the physical specs of your machine.

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Community Expert ,
Jun 04, 2024 Jun 04, 2024

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The Intel 4000 in the 2012 MacBook Pro is Metal compatible as are all graphics in 2012 and later Macs with the exception of the 2012 Mac Pro in which a Metal Graphics card can be added.

https://support.apple.com/en-us/102894

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Community Expert ,
Jun 04, 2024 Jun 04, 2024

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I stand corrected - I thought Metal compatibility started in 2013.

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