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What to do when the Select and Mask feature isn't working?

New Here ,
Jan 16, 2023 Jan 16, 2023

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Whenever I try to use the ‘Select and Mask’ feature on my system, the application stops and closes altogether. The other tools are working well – at least, the ones I’ve used. My problem right now is with the ‘Select and Mask’ tool. Please, what do I do?

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Please try to reset the preferences of Photoshop using the steps described here: 

Preferences in Photoshop (adobe.com) 

Please backup your settings before resetting the preferences. You can check: 

Preferences in Photoshop (adobe.com) 

 

If this doesn't help please give us more informations about your system.

Which version of Windows do you use?

Which version of Photoshop do you have installed.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi @Olamiposi279588881k6i, as @Axel Matt said, let's see if you have some corrupt preferences causing this.

 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

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