• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

When doing a quick export to.jpg , the image is not retaining the original size? (windows 10)

Community Beginner ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

I'm resizing headshots and have been for sometime. I usually change the image size to 408 X 480  , 96 resolution. When I check the properties>details of the saved photo the dimensions are 9009 x 10598 pixels. The issue just started recently, any suggestions?

TOPICS
Windows

Views

190

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 27, 2023 Nov 27, 2023

Check your units. Are you by any chance inputting inches/cm instead of pixels?

Votes

Translate

Translate
Adobe
Community Expert ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

What exact export method are you using?

A screen shot could also be very helpful.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

I've also tried Save As.. and Save a Copy and I get the same issues. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

Check your units. Are you by any chance inputting inches/cm instead of pixels?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

LATEST

I believe it was the units. Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

That’s bizarre that you would get the same odd result from such different exporting options.

 

What happens if you use...
File > Export > Export As

 

When Photoshop (or any Adobe program) starts acting “weird”, a reset of the Preferences will often solve it. Open up the Preferences (now listed as Settings) and from the General section click on "Reset Preferences On Quit"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines