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When I animate using Photoshop. Computer restarts after 20-30 minutes

New Here ,
Feb 03, 2023 Feb 03, 2023

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Photoshop works great for me (I use a Cintiq) but if I animate using photoshop...after 20-30 minutes the computer freezes and restarts. I even let Adobe tech get into my computer. We thought it was fixed but the next day...same deal... Anyone?  I have updated everything.

   ... View more

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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I'll need more info to understand what could be wrong here. Share the system info of Photoshop from Help > System info > Copy & paste here as a response or into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share here.

If you see a crash report when Photoshop closes, submit a crash report to us: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Open Event Viewer from Windows Search.

  • Go to Windows Logs > Application Logs & look for Error & Warning logs.

    SameerK_0-1675455384045.png

     

  • Share the log related to Photoshop's crash instance with us.

 

Thanks!
Sameer K

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New Here ,
Feb 03, 2023 Feb 03, 2023

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I have submitted them.

Perhaps I didn't do it corectly.

Here it is below. I will look into submitting again via the link you shared. Thanks.

 

panic(cpu 1 caller 0xffffff80074d7941): userspace watchdog timeout: no successful checkins from logd in 120 seconds
service returned not alive with context : unresponsive dispatch queue(s): com.apple.firehose.io-wl
logd has not exited since first loaded
service: logd, total successful checkins in 33290 seconds: 3243, last successful checkin: 120 seconds ago
service: WindowServer, total successful checkins in 33253 seconds: 3243, last successful checkin: 80 seconds ago
service: opendirectoryd, total successful checkins in 33290 seconds: 3254, last successful checkin: 0 seconds ago
service: configd, total successful checkins in 33290 seconds: 3254, last successful checkin: 0 seconds ago

Panicked task 0xffffff868966b620: 4 threads: pid 116: watchdogd
Backtrace (CPU 1), panicked thread: 0xffffff94ef639598, Frame : Return Address
0xffffffb06e0ab590 : 0xffffff80041eb31d
0xffffffb06e0ab5e0 : 0xffffff8004359236
0xffffffb06e0ab620 : 0xffffff8004348480
0xffffffb06e0ab670 : 0xffffff8004185951
0xffffffb06e0ab690 : 0xffffff80041eb5fd
0xffffffb06e0ab780 : 0xffffff80041eaca9
0xffffffb06e0ab7e0 : 0xffffff80049e0993
0xffffffb06e0ab8d0 : 0xffffff80074d7941
0xffffffb06e0ab8e0 : 0xffffff80074d75e0
0xffffffb06e0ab900 : 0xffffff80074d66c9
0xffffffb06e0aba30 : 0xffffff8004953f0a
0xffffffb06e0abb90 : 0xffffff80042ffe89
0xffffffb06e0abca0 : 0xffffff80041c2c69
0xffffffb06e0abd50 : 0xffffff80041dbb62
0xffffffb06e0abdc0 : 0xffffff80041dc26a
0xffffffb06e0abef0 : 0xffffff800432aa7a
0xffffffb06e0abfa0 : 0xffffff8004185db6
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[92D3D6F6-4641-3F89-B20E-AE9C7FA0BA06]@0xffffff80074d5000->0xffffff80074d7fff

Process name corresponding to current thread (0xffffff94ef639598): watchdogd

Mac OS version:
22C65

Kernel version:
Darwin Kernel Version 22.2.0: Fri Nov 11 02:08:47 PST 2022; root:xnu-8792.61.2~4/RELEASE_X86_64
Kernel UUID: 6B3374E9-7FD7-354D-886F-E995FAAC2CA3
roots installed: 0
KernelCache slide: 0x0000000003e00000
KernelCache base:  0xffffff8004000000
Kernel slide:      0x0000000003edc000
Kernel text base:  0xffffff80040dc000
__HIB  text base: 0xffffff8003f00000
System model name: iMac19,2 (Mac-63001698E7A34814)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 33290269574791
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x00001e46feb148c6
  Sleep   : 0x00001b64a16dedf3 0x00000000b6ea3e51 0x00001b526d0aa287
  Wake    : 0x00001b64a8aef116 0x00000000b69a29f4 0x00001b64a684c727
Compressor Info: 42% of compressed pages limit (OK) and 10% of segments limit (OK) with 6 swapfiles and OK swap space
Zone info:
  Zone map: 0xffffff8021b79000 - 0xffffffa021b79000
  . PGZ   : 0xffffff8021b79000 - 0xffffff8022b7a000
  . VM    : 0xffffff8022b7a000 - 0xffffff84ef5e0000
  . RO    : 0xffffff84ef5e0000 - 0xffffff8688eac000
  . GEN0  : 0xffffff8688eac000 - 0xffffff8b55912000
  . GEN1  : 0xffffff8b55912000 - 0xffffff9022378000
  . GEN2  : 0xffffff9022378000 - 0xffffff94eedde000
  . GEN3  : 0xffffff94eedde000 - 0xffffff99bb845000
  . DATA  : 0xffffff99bb845000 - 0xffffffa021b79000
  Metadata: 0xffffffcb139db000 - 0xffffffcb339db000
  Bitmaps : 0xffffffcb339db000 - 0xffffffcb369db000

last started kext at 31500634788253: >!UAudio 500.2 (addr 0xffffff7f99d4b000, size 335872)
last stopped kext at 30273683438979: >!UAudio 500.2 (addr 0xffffff7f99d4b000, size 335872)
loaded kexts:
>AGPM 131
>!APlatformEnabler 2.7.0d0
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@filesystems.autofs 3.0
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@kext.AMDFramebuffer 4.0.9
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>!AHDA 400.3
>!A!IKBLGraphics 20.0.2
@kext.AMDRadeonX4000 4.0.9
>!AMCCSControl 1.16
>!AGraphicsDevicePolicy 7.1.18
@AGDCPluginDisplayMetrics 7.1.18
>!AGFXHDA 200.2
>pmtelemetry 1
@filesystems.nfs 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
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@kext.AMD9500!C 4.0.9
>!AThunderboltIP 4.0.3
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>eficheck 1
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>BCMWLANFirmware4387.Hashstore 1
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>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.lifs 1
@filesystems.hfs.kext 627.40.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!ASDXC 3.3.0
|!ABCM5701Ethernet 11.0.0
>!ABCMWLANBusInterfacePCIeMac 1
@filesystems.apfs 2142.61.2
>!AAHCIPort 370
@private.KextAudit 1.0
>!AACPIButtons 6.1
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$!AUserConsent 1
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@nke.applicationfirewall 403
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@kext.triggers 1.0
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|IO!BSerialManager 9.0.0
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|IO!BHost!CTransport 9.0.0
>IO!BHost!CPCIeTransport 9.0.0
|CSR!BHost!CUSBTransport 9.0.0
|Broadcom!BHost!CUSBTransport 9.0.0
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>!ARSMChannel 1
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>!AThunderboltDPOutAdapter 8.5.1
|IOAccelerator!F2 475
@!AGraphicsDeviceControl 7.1.18
|IOGraphics!F 597
@plugin.IOAVBDiscoveryPlugin 1120.2
>X86PlatformPlugin 1.0.0
|IOAudio!F 400.3
@vecLib.kext 1.2.0
>!AAudioClockLibs 200.5
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>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>!ASMBusPCI 1.0.14d1
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|IOAVB!F 1120.2
@plugin.IOgPTPPlugin 1110.13
>driverkit.serial 6.0.0
>!UHIDMouse 197
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>!AHS!BDriver 6000.22
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>!AInputDeviceSupport 6400.40
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>!AHPM 3.4.4
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>!A!ILpssDmac 3.0.60
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@filesystems.hfs.encodings.kext 1
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>!AEFINVRAM 2.1
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>!ASMCRTC 1.0
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>DiskImages 493.0.0
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$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!ASSE 1.0
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>!UTDM 547
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>!AMobileFileIntegrity 1.0.5
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>!AFDEKeyStore 28.30
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>!AACPIPlatform 6.1
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>watchdog 1
@kec.pthread 1
@kec.Libm 1
@kec.corecrypto 12.0

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Hi @Tim25078026kzl4 how much scratch disk space (Preferences/Scratch disk) and how much free HD space do you have?

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New Here ,
Feb 04, 2023 Feb 04, 2023

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Scratch and memory use. I just set history states back to 30 from it's setting witch was 50.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Your computer does nto meet minimum system requirements for Photoshop:

https://helpx.adobe.com/photoshop/system-requirements.html

You only have 5 GB of available RAM and only a little over 3 GB allocated. Photoshop minimums are 8 GB of dedicated (available not total) RAM.

That is your main issue. Only having 100 GB of scratch disk also is a concern but that is moot with the underpowered RAM. 

You'll need to upgrade your hardward to run Photoshop effectively. 

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New Here ,
Feb 06, 2023 Feb 06, 2023

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Ah.

I did find an article that suggested i buy new SSD with thunderbolt . Thus letting photoshop run on an separtate scratch disc. Thanks!

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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@Tim25078026kzl4 you buried the headline. Buying a new SSD will not solve your issue. You do not have enough RAM to run Photoshop.

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