When I paste an image the box comes up but is transparent and blank

[ava_0808]

Hello, I am using photohsop for work and have had no issues up until today. I am trying to screenshot something from te web and paste it onto my document, as I have been doing all of last week, but for some reason whenever I have tried today the box comes up empty. I copy the screenshot and paste it onto the sheet and I can see the outline of the box where I pasted it, but its blank and translucent. I am not sure what changed since I havent touched any of the settings at all. When I move the box around, I can see everything through it so its not just a white box. How can I fix this issue?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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