when i save a file, file gets screwed up

New Here ,
May 13, 2022 May 13, 2022

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when i save a fiel in photoshop as a png or jpg , something gets messed up in image...an added blue box over part of it or an image missing...etc...i have to try a few times before it is ok. it is happening more often now and i am afraid wont work at some point.

 

see example

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Just to confirm your steps:

 

Open the attached nyckidsrise_big.psd

File > Save a Copy... as JPEG or PNG

 

Or are you using Export As or Save for Web?

 

I can't seem to reproduce in any of the File > Save or Export paths.


Senior Product Manager - Customer Advocacy - Digital Imaging

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