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When opening photo shop it says my subscription needs to be renewed.

New Here ,
Feb 03, 2023 Feb 03, 2023

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Hey there. I've had a subscription for the 20gb plan for photoshop for servals years. It's always worked fine until a few months ago when opening the app it goes to verify my subscription and then says it needs to be renewed. When I log into the Adobe website it shows my subscription is valid and I've still been being charged monthly for it. Any ideas? Thanks! 

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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@DeepOutThere 

 

Can you try the steps here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If your subscription has not expired, the first step is to sign out and sign in again. It could be as easy as that.

 

Jane

 

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