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White / Black Square Box Suddenly Appears

New Here ,
Jul 24, 2022 Jul 24, 2022

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White box as you can see from the attached screenshot, suddenly appeared out of nowhere.

 

I'm using macOS Monterey Version 12.4 and a Wacom Cintiq Pro (Driver is 6.3.46-1)

 

I'm stuck, I tried unchecking the GPU in the preferences but it only changed into an 'x' mark -- this is so annoying, please help.

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi @jickartph, sorry to hear this. Would it be possible to share the .psd file with us to look at and see what might be happening?

 

Thank you,

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Hi Cory,

 

Can i send it to you directly via email? For some reason I'm not seeing any option here to attach the .psd file

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Yes, send to: shubert@adobe.com

 

Thank you,

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Thank you for the file @jickartph and will share with the team to investigate.

 

 

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Hi @jickartph, seems your target path is ON...

 

Go to Show > Target Path (Shift - command - H) to turn on and off.  If you look in your Paths pannel, you will see a path node there and you can delete it.

 

Hope that helps,

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