Why is the only graphics software that constantly crashes Photoshop ?

[Théo32854771za8v]

When I denounce the incessant Photoshop crashes. They directly blame my machine.

It's ridiculous to blame the users' machine, when it can run ALL other graphics software WITHOUT ANY problem. But not the miserable Photoshop.

Also, no luck for them, I have a great GPU. And I use about 10 software very expensive graphics software for the computer: Unreal Engine, Maya 3D, 3DSMax, Subtance Painter, Premiere Pro, etc. And the Holy Photohop...
I forgot to say, I'm running the latest games in Ultra Quality without any crashes. Is Photoshop working on a poor 2D image more expensive for my machine? LMAO

It's shameful to blame the users when your software can't support more than 20 layers. Learn to develop software!

Abobe won, I'm going to crack this S***, in an older and much more stable version. Good Job Adobe

[D Fosse]

I haven't seen a crash since 2014 or so (and I use Photoshop professionally 8 hours a day) so I don't know what to tell you. It's the most stable software I have. Outlook crashes, my web browsers crash, but never Photoshop.

[Théo32854771za8v]

D Fosse, I think we don't live in the same world

[D Fosse]

Apparently not, but I can assure you that my world is very real. I can't get Photoshop to even flinch, no matter what I throw at it. I routinely work with files of many GB.

You say below that Photoshop uses 7 GB RAM idle. That's a little higher than I have here, but nothing alarming. It tends to increase if you have a lot of presets, brushes, patterns, gradients and so on. These are loaded at startup and can be several GB.

"Graphics software" isn't necessarily one thing. What is special about Photoshop, as opposed to (math-based) vector and 3D software, is that it's raster-based and working with pixels. That's extremely memory- and I/O-intensive, to the point where installed RAM is not even close to enough, no matter how much you have. So Photoshop writes temporary working data to disk. This is what is known as Photoshop's scratch disk.

In addition, a lot of Photoshop functionality is now processed and computed in the GPU. Yes, many pro-grade applications do that, like most Autodesk apps, but these applications work in different ways and the advanced GPU calls aren't the same. Adobe's recommendations nowadays emphasize using a newer GPU. It doesn't have to be very powerful, but it has to be able to execute very advanced functions. In practice this translates to something like an RTX 3060 / 4060 and up.

Don't know if it applies to you, but laptops with dual graphics is always a problem. They will conflict.

[Derek Cross]

Hi Théo

Welcome to this friendly user-to-user support forum.

The vast majority of Photoshop users seem to find the application stable, but it does required a powerful system to run successfully. It would be helpful if you could give us detail of your system and whether you've recently undertaken any basic solutions, such as resetting the Photoshop preferences.

[Théo32854771za8v]

As I said, I use many large graphics software used in many companies. They all work very well, but not Photoshop.
That is not normal that I have to change Photoshop system preferences between each project to work on it without incessant crashes.
I've never seen such poorly optimized software...

[Derek Cross]

Your rants might be therapeutic for you, but if you don't provide us with the information we've asked for we can't help you further.

[Théo32854771za8v]

Derek Croix I don't hesitate to repeat to you that I have a powerful system, because it runs the all of other graphics software without any problem..

By the way, do you know the FREE Unreal Engine 4 software?  this software which manages billions of polygons, to which thousands of textures up to 8K pixels are applied, all lit and rendered in real time.  It works perfectly on my computer.  And it's even more impressive since version 5.

Besides that, Photoshop is laughable.  Photoshop is totally ruined. 

You should use your expert statue to report photoshop stability issues, because I'm clearly not the only one.  more than 50% of posts are linked to crashes.

[Théo32854771za8v]

Obviously I tried to reset my Photoshop preferences, but if I leave them at default, the software uses 7G of RAM.
Yes, 7G for a poor 2D image (what a great work of optimization Adobe)

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[D Fosse]

Ah, AMD Ryzen again. There is definitely something up with Ryzen, and crashing in the GPU is what usually happens.

For some users (but not all) a BIOS update fixes it. As far as I know, this is actively investigated by the engineers at Adobe. If you get crash reports, do submit them. You won't get a confirmation, but they will be read and referenced.

One thing that makes this both simpler and more complicated, is that applications aren't written for hardware. They are just written to APIs, Application Programming Interfaces. You sort of have to assume that whatever is on the other end of those APIs work as intended.

[Théo32854771za8v]

So i have to understand that because photoshop works with pixels, it's not its fault.  My machine already costs €1000, and I have to add a graphics card or RAM sticks to use Photoshop, or do bios updates at the risk of breaking my computer?  Or better yet : wait forever for them to fix the problem for my operating system ?

Thank you I love it.  I'm going to use Paint...

[Trevor.Dennis]

Hi Theo.  I have seen a few reports of RTX360 systems not playing nicely with Photoshop.  In fact it seems to be a bit of a dissaster.  I'm not dissing you.  Do a search and you'll see what I mean.

Puget Systems is our go to resource for content creation hardware information, and they were unimpressed with the ti version.  IMO your specs are marginal for serious content creation, and not even close for running 3D apps like Substance and 3D MAX.  One of our regular posters has 256Gb RAM for running those apps.

https://www.pugetsystems.com/labs/articles/adobe-photoshop-nvidia-geforce-rtx-3060-ti-performance-20...

[D Fosse]

I have seen a few reports of RTX360 systems not playing nicely with Photoshop.  In fact it seems to be a bit of a dissaster. 

By @Trevor.Dennis

Er, that's a bit of a stretch, I must say. Are you referring to performance, or reliability? Let's look at them in turn.

The measure of GPU performance in the Photoshop environment lately has been Denoise. It runs entirely in the GPU and doesn't touch the CPU, and doesn't even require a lot of memory. So there's been a lengthy thread in the LrC forum comparing timings, using 60MP files from Sony a7r V as standard procedure.

It turns out that the RTX 3060, just to have something to compare with, performs very similar to a baseline Apple M2. They both complete a file in about 30 seconds. I sent a file to Dave and his RTX 3090, and he did it in 13 seconds (and I'm sure the higher M2 models are similarly faster). So that should give you the performance framework.

As for the Ti, I have an RTX 4060 Ti in my other machine, and it's about 30% faster than the RTX 3060 (20 seconds). But I don't know how much of that is Ti and how much is 40-series.

So far so good. Now for reliability.

The problems we see here in the forum with RTX 30/40-series cards, can be roughly divided into two groups:

1. laptops with dual graphics
2. AMD Ryzen

And then a few using the gaming driver, fixed by using the studio driver.

I'm getting a bit worried about the Ryzen situation. There is definitely something up here, and I don't know what to tell people. Ryzen CPUs are significantly over the statistical quota. What I've picked up is that it seems to be BIOS-related - which makes sense since the BIOS initiates and controls basic communication between the OS and hardware components.

Other than that, Nvidia RTX 3060 and 4060 are rock solid. Did I mention that I have two myself?

[James33556354loyo]

I understand your frustration with the recurring crashes in Photoshop, and it's disheartening when such issues are attributed to the user's machine. It's indeed perplexing when your system can handle resource-intensive software like Unreal Engine, Maya 3D, and other high-end graphics applications without any problems.

Your frustration is valid, especially considering the range of graphic-intensive tasks your machine performs smoothly, including running the latest games in Ultra Quality. It's reasonable to expect that a software like Photoshop, which is widely used for graphic design, should be optimized to handle similar workloads without constant crashes.

Your decision to resort to an older and more stable version through alternative means reflects the impact that persistent issues can have on user satisfaction. As a user, it's important to feel supported by the software provider, especially when dealing with complex tasks and projects.

Hopefully, Adobe takes user feedback seriously and works towards resolving these issues in future updates. Your experience serves as a reminder that software development, particularly for applications with such widespread use, should prioritize stability and performance. Thank you for sharing your perspective, and I hope your graphic design work becomes more seamless in the future.