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Why is the window too small when I open a file in Photoshop now (screenshot)

Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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I'm using Photoshop on mac OS Catalina. After the last update (v 22.5, installed 8 days ago), every time I open a file in Photoshop, the window view is too small for the image, as shown in the screenshot. The windows open in random sizes at various zoom levels. How can this be fixed so that files open normally? Really hoping it's a simple thing that I'm overlooking. I often work in Photoshop all day and have to open many, many files. It gets very frustrating having to resize every window or click on the stupid green dot to see the whole image every time I open a file. Thank you for reading my rant and for any suggestions anyone may have.

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correct answers 2 Correct answers

Adobe Community Professional , Aug 27, 2021 Aug 27, 2021
Hello, does it also happen if you enable the application frame and restart? As a workaround, you could try to setup an action with a "enter menu item" for "fit to screen" and launch it automatically for "new documents" or "open documents" using the script events manager: https://helpx.adobe.com/photoshop/using/scripting.html

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Community Beginner , Aug 31, 2021 Aug 31, 2021

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Hello, does it also happen if you enable the application frame and restart?

As a workaround, you could try to setup an action with a "enter menu item" for "fit to screen" and launch it automatically for "new documents" or "open documents" using the script events manager: https://helpx.adobe.com/photoshop/using/scripting.html

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Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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Hi PECourtejoie -- sadly, it continued to happen when I set the application frame. I was thinking I was overlooking a Preferences setting, or didn't have the righ menu item checked/unchecked. But your suggestion of using the Script Events Manager was spot on. At first I was confused by the instructions on that page and thought I'd have to write JavaScript (I don't know how to write JavaScript), but then I saw the screenshots here: https://community.adobe.com/t5/photoshop-ecosystem/fit-on-screen-automatically-in-photoshop/m-p/1057...  I made one adjustment -- when I recorded the action, I inserted the Zoom Out menu item instead of Fit on Screen to get a good window size. Thank you so much for your help.

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Hey, it looks like you have better search mojo than I did... very good work, I hope that you learned stuff along the way.

Yes, I wish the helpx page had an anchor to start at the SEM level directly.

 

I hope that you are all set!

 

Ciao, happy photoshop use!

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Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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I most certainly did learn stuff! Funny, I've used Photoshop since Adobe released it and never went into the SEM before. Hoping I won't have to use it for something weird like this again.

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Did you try resetting the photoshop preferences by going to Photoshop>Preferences>General, clicking on Reset Preferences On Quit, then restarting photoshop.

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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I am also having this issue after the last update. I have reset my preferences, restarted, etc and the issue still persists. I can set up a script for this, but this is definitelty a new bug in the most recent update. Is there any way to actually fix this issue, or can we expect a bug patch in the next update?

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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Can you provide a screen shot of the whole photoshop interface and give the specs of your mac?

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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@Jeff Arola @PECourtejoie After troubleshooting this issue a bit more, I believe I've identified the issue that is happening here.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2021-documents-opening-in-s...

 

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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My setup is similar to yours — I have a 2017 Macbook Pro with retina display with an ASUS ProArt external display attached (the ASUS display is new but non-retina). I tried opening some Photoshop files on my Macbook Pro display instead, and sure enough, the windows opened at the correct size.

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Explorer ,
Sep 02, 2021 Sep 02, 2021

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Hello, this looks like a bug in 22.5

I re-installed 22.4.3 and it works, so Adobe please fix this. 😉

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New Here ,
Sep 02, 2021 Sep 02, 2021

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I'm having the same issue, when I have Photoshop on my laptop's external monitor the image window is smaller and does not show the entire view of the image. When I use Photoshop on my MacBook Pro 2018 with Retina dispaly, then it opens the file as expected, zoom size is correct and window size fits the zoom. Very frustrating and I wasted much time resetting prefs, uninstalling, reinstalling, reloading actions, workspaces, scripts, etc. And nothing worked to correct the issue.

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New Here ,
Sep 03, 2021 Sep 03, 2021

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Same problem here. iMac Pro running the latest version of everything. Photos open up in a window about half the size of the original file. The frame is anchored top left so it effectively crops the right side and bottom.

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Explorer ,
Sep 13, 2021 Sep 13, 2021

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2.5.1 did not fix it. So still working with 22.4.3...

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Community Beginner ,
Sep 30, 2021 Sep 30, 2021

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