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Re: why transparent background turns white

New Here ,
May 23, 2022 May 23, 2022

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Hi there, Even though I am following every step to get a transpararent GIF I am still not getting a transparent background. I also changed the preferences and turned off GPU composition. I am not sure if this issue has to do with the new Mac Pro M1 computer. Just in case, I will upload the screen shots just in case. thanks for your help

 

Pati

 

janee_0-1690569581431.png

 

janee_1-1690569604902.png

 

janee_2-1690569643436.gif

 

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Community Expert ,
May 24, 2022 May 24, 2022

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It looks transparent in Photoshop, transparent in Save for Web Dialogue... and the animation also looks transparent. Seems likes it working... not sure what the issue is?

 

best,

mark

Consulting | Design | Motion | Training>headTrix, Inc. | Adobe Certified Training & Consulting<br />Consulting | Design | Development | Training

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New Here ,
May 24, 2022 May 24, 2022

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I appreciate you checking on it. Even though it looks transparent, even
when i upload the image to GIFHY, when i share it, in several platforms, it
losses the transparency. I know it is crazy, but here’s the same image. The
one with black background is transparent. The one with white background is
the same imaged after i shared it. Thanks again for your help. I’m about to
give up though. 😛


--
Patricia Awapara
LinkedIn <>

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Community Expert ,
May 24, 2022 May 24, 2022

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I am not seeing anything attached here. But I downloaded your previous GIF which does look like it is showing a background.

I have been making GIFS for decades... it definitely works. Do you have the most current version of Photoshop? Perhaps trying restarting Photohsop while holding down Command+Option+Shift? See if that helps?

Consulting | Design | Motion | Training>headTrix, Inc. | Adobe Certified Training & Consulting<br />Consulting | Design | Development | Training

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