Will not get scans

[arlonb194501]

I have been unable to get scans from my HP 9010 wireless printer. It justs reports that the scanner is busy.

[Ranjisha Sengupta]

Hi @arlonb194501 

Thanks for reaching out.

Which version of Photoshop are you using? Do you have the error with any other application?

Please re-install printer drivers. I recommend you try these steps: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Scanner-is-busy/td-p/589630....

Let us know how it goes,

Best 

Ranjisha

[kevin stohlmeyer]

Hi @arlonb194501 have you checked for updated drivers for the scanner and have you tried connecting it via wired connection? My HP scanner did the same earlier this year and required a reinstall and wired connection to re-establish the connection.

[arlonb194501]

I do not want to connect to it with a wire, I found that acquire
it using vuescan.



Arlon

[kevin stohlmeyer]

The wire is only required to setup the printer and re-establish a connection, not permanently.