• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Will not get scans

New Here ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

I have been unable to get scans from my HP 9010 wireless printer. It justs reports that the scanner is busy.

TOPICS
Windows

Views

611

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

Hi @arlonb194501 

 

Thanks for reaching out.

Which version of Photoshop are you using? Do you have the error with any other application?

Please re-install printer drivers. I recommend you try these steps: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Scanner-is-busy/td-p/589630....

 

Let us know how it goes,

 

Best 

Ranjisha

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

Hi @arlonb194501 have you checked for updated drivers for the scanner and have you tried connecting it via wired connection? My HP scanner did the same earlier this year and required a reinstall and wired connection to re-establish the connection.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

I do not want to connect to it with a wire, I found that acquire
it using vuescan.



Arlon

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

LATEST

The wire is only required to setup the printer and re-establish a connection, not permanently.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines