(Win11) Photoshop v23.4.2 freezes for 10-15 at startup

Explorer ,
Aug 10, 2022 Aug 10, 2022

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Hi,

Ever since I have updated PS to 23.4.2 the program launches as normal and as soon as the UI screen loaded photoshop freezes for about 10-15 seconds as if it's stuck in loading something.  I pressed Ctrl+N several times and nothing's happening and after a while the new project file windows appears as if it was waiting for something to close. I disabled to load any 3rd party plugins at startup.  

My Pc specs

Windows 11 pro x64
HP z440 xeon 1650 v3
64gb ddr4 2133mhz ram

rtx 3060 12gb vram GPU

samsung 970 evo plus nvme ssd

 

The only fix I found is re-installing previous version  23.4.1

Note: I have already added PS to use max performance of GPU under windows settings

 

{Thread title updated by moderator}

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correct answers 1 Correct answer

Adobe Employee , Aug 11, 2022 Aug 11, 2022

Thanks for sharing this.

 

There are some differences in the way Photoshop is launched on your machine that could be causing the issue.

 

SameerK_0-1660243810720.png

 

Try this

  • Close Photoshop.
  • Press the Windows > Enter 'Run' > Type %appdata%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)
  • Uninstall Photoshop from the Creative Cloud app.
  • Go to C:\Program Files\Adobe & rename or delete Adobe Photoshop <version> folder (if it exists)
  • Reinstall
...

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Explorer ,
Aug 10, 2022 Aug 10, 2022

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system info :

 

Adobe Photoshop Version: 23.4.2 20220711.r.603 aa147b3  x64
Number of Launches: 57
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.675
System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3492 MHz
Built-in memory: 65443 MB
Free memory: 41972 MB
Memory available to Photoshop: 51330 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
SAM SDK Version: 2.0.0-main.1224
ACP.local Status:
 - SDK Version: 2.5.1.1
 - Core Sync Status: Unknown
 - Core Sync Running: Unavailable
 - Min Core Sync Required: 4.3.4.2
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               NVIDIA GeForce RTX 3060
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                12,731 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Display: 1
  Display Bounds: top=0, left=0, bottom=1080, right=1920
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread
 
[0 ms]
  Start RunAllAPIs
 
[0 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=253194 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64
 
[578 ms]
  Start sniffer 2022-08-11 04:19:47
  # Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64
  C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=253194 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64
  
  {28 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3060 index=0 preferred=1)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 3060
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:               12,731 MB
      VRAM:                             12,731 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                34,310 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver:                       C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_26d6020974e1977c\nvldumdx.dll
      Driver date:                  2022-07-21 000000.000000-000
      Driver age:                   1 month
      Driver version:               31.0.15.1694
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       9476
  End platform native
  {252 ms}
  
  {252 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3060/PCIe/SSE2 index=0 preferred=1)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 3060/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:               12,731 MB
      VRAM:                             12,731 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                34,310 MB
      API version:                  2.1 (2.1.2 NVIDIA 516.94)
      Device version:               2.1 (2.1.2 NVIDIA 516.94)
      Vendor name:                  NVIDIA
      Driver:                       C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_26d6020974e1977c\nvldumdx.dll
      Driver date:                  2022-07-21 000000.000000-000
      Driver age:                   1 month
      Driver version:               31.0.15.1694
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {355 ms}
  
  {355 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 3060
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               12,884 MB
      VRAM:                             12,884 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    318 GB / s
      Compute score:                5,788.64
      Device name string:           NVIDIA GeForce RTX 3060
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
  End platform OpenCL
  {513 ms}
  
  Exit code kExitNormal
  End sniffer 2022-08-11 04:19:47
[kStatusNormal, kExitNormal]
 
[580 ms]
  Finish RunAllAPIs
 
[1173 ms]
  Start GetSnifferResult
 
[1173 ms]
  Finish GetSnifferResult
 
 ------- Sniffer output
 ======= GPU
License Type: Unknown
Serial number: 
GUIDBucket: 
Composite Core (enable_composite_core): on 
Composite Core GPU (comp_core_gpu): off 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (enable_doc_graph): off 
 
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\Admin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 315.8G, 180.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\
 
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2022/05/11-19:49:04   79.494feda   79.494feda
   AdbePM.dll   PatchMatch 2022/02/25:12:53:06   1.a395fef450779ea9616c03e6954212ab52393b07   1.a395fef450779ea9616c03e6954212ab52393b07
   AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2022/05/30-10:43:04   79.c012c40   79.c012c40
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e
   AdobeXMP.dll   Adobe XMP Core 2022/05/09-07:22:29   79.566ebc5   79.566ebc5
   AdobeXMPFiles.dll   Adobe XMP Files 2022/05/09-07:22:29   79.566ebc5   79.566ebc5
   AdobeXMPScript.dll   Adobe XMP Script 2022/05/09-07:22:29   79.566ebc5   79.566ebc5
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2022/05/11-19:49:04   79.494feda   79.494feda
   AID.dll   AID DLL   1.0.0.33   
   AIDE.dll   AIDE 2022/05/11-19:49:04   79.6814115   79.6814115
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2022   26.0.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2022/05/11-19:49:04   79.494feda   79.494feda
   AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e
   AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e
   Bib.dll   BIB 2022/05/11-19:49:04   79.494feda   79.494feda
   BIBUtils.dll   BIBUtils 2022/05/11-19:49:04   79.494feda   79.494feda
   boost_chrono.dll   photoshopdva   22.0.0   
   boost_date_time.dll   photoshopdva   22.0.0   
   boost_filesystem.dll   photoshopdva   22.0.0   
   boost_program_options.dll   photoshopdva   22.0.0   
   boost_regex.dll   photoshopdva   22.0.0   
   boost_system.dll   photoshopdva   22.0.0   
   boost_threads.dll   photoshopdva   22.0.0   
   CoolType.dll   CoolType 2022/05/11-19:49:04   79.494feda   79.494feda
   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0   
   DirectML.dll   DirectML Redistributable Library   1.8.0+211118-1842.1.dml-1.8.278eec2   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   22.0.0   
   dvaappsupport.dll   photoshopdva   22.0.0   
   dvaaudiodevice.dll   photoshopdva   22.0.0   
   dvacore.dll   photoshopdva   22.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   22.0.0   
   dvamediatypes.dll   photoshopdva   22.0.0   
   dvametadata.dll   photoshopdva   22.0.0   
   dvametadataapi.dll   photoshopdva   22.0.0   
   dvametadataUI.dll   photoshopdva   22.0.0   
   dvanet.dll   photoshopdva   22.0.0   
   dvaplayer.dll   photoshopdva   22.0.0   
   dvascripting.dll   photoshopdva   22.0.0   
   dvatransport.dll   photoshopdva   22.0.0   
   dvaui.dll   photoshopdva   22.0.0   
   dvavulcansupport.dll   photoshopdva   22.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.1.1-uxpr   
   dynamiclink.dll   photoshopdva   22.0.0   
   ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3
   filterport.dll   FilterPort   1.1   O
   icucnv69.dll   International Components for Unicode    Build 13.1.a82691a   
   icudt69.dll   International Components for Unicode    Build 13.1.a82691a   
   icuin69.dll   International Components for Unicode    Build 13.1.a82691a   
   icuuc69.dll   International Components for Unicode    Build 13.1.a82691a   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.3 (r0x0ee262de)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   JP2KLib.dll   JP2KLib 2022/05/09-11:17:40   79.1198525   79.1198525
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   22.0.0   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   photoshopdva   22.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855   
   mkl_avx2.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_avx512.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_core.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_def.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_mc3.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_sequential.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_avx2.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_avx512.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_def.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_mc3.1.dll   Intel(R) Math Kernel Library   2021.3   
   MPS.dll   MPS 2022/04/06-19:09:10   79.c217c13   79.c217c13
   onnxruntime.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855   
   opencv_world452.dll   OpenCV library   4.5.2   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2022   23.4   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2022   23.4   
   PSViews.dll   Adobe Photoshop 2022   23.4   
   ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3
   SVGRE.dll   SVGRE   79.012a8ea   79.012a8ea
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   TfKernel.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   22.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   WRServices.dll   WRServices    Build 17.4.0.997eb32   17.4.0.997eb32
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-6.1.1-uxpr
   UPIC  2.4.1
 
 
Required plugins:
 
   Accented Edges 23.4 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 23.4 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 23.4 - from the file “Filter Gallery.8bf”
   Average 23.4 - from the file “Average.8bf”
   Bas Relief 23.4 - from the file “Filter Gallery.8bf”
   BMP 23.4 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 14.4.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 14.4.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 23.4 - from the file “Filter Gallery.8bf”
   Charcoal 23.4 - from the file “Filter Gallery.8bf”
   Chrome 23.4 - from the file “Filter Gallery.8bf”
   Cineon 23.4 - from the file “Cineon.8bi”
   Clouds 23.4 - from the file “Clouds.8bf”
   Color Halftone 23.4 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 23.4 - from the file “Filter Gallery.8bf”
   Conté Crayon 23.4 - from the file “Filter Gallery.8bf”
   Craquelure 23.4 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 23.4 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 23.4 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 23.4 - from the file “Filter Gallery.8bf”
   Crystallize 23.4 - from the file “Standard MultiPlugin.8bf”
   Cutout 23.4 - from the file “Filter Gallery.8bf”
   Dark Strokes 23.4 - from the file “Filter Gallery.8bf”
   De-Interlace 23.4 - from the file “Standard MultiPlugin.8bf”
   Dicom 23.4 - from the file “Dicom.8bi”
   Difference Clouds 23.4 - from the file “Clouds.8bf”
   Diffuse Glow 23.4 - from the file “Filter Gallery.8bf”
   Displace 23.4 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 23.4 - from the file “Filter Gallery.8bf”
   Entropy 23.4 - from the file “statistics.8ba”
   Export Color Lookup Tables 23.4 - from the file “Export3DLUT.8be”
   Extrude 23.4 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 23.4 - from the file “FastCore.8bx”
   Fibers 23.4 - from the file “Standard MultiPlugin.8bf”
   Film Grain 23.4 - from the file “Filter Gallery.8bf”
   Filter Gallery 23.4 - from the file “Filter Gallery.8bf”
   Fresco 23.4 - from the file “Filter Gallery.8bf”
   Glass 23.4 - from the file “Filter Gallery.8bf”
   Glowing Edges 23.4 - from the file “Filter Gallery.8bf”
   Grain 23.4 - from the file “Filter Gallery.8bf”
   Graphic Pen 23.4 - from the file “Filter Gallery.8bf”
   Halftone Pattern 23.4 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 23.4 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 23.4 - from the file “HDRMergeUI.8bf”
   HSB/HSL 23.4 - from the file “Standard MultiPlugin.8bf”
   IFF Format 23.4 - from the file “Standard MultiPlugin.8bf”
   IGES 23.4 - from the file “U3D.8bi”
   Ink Outlines 23.4 - from the file “Filter Gallery.8bf”
   JPEG 2000 23.4 - from the file “JPEG2000.8bi”
   Kurtosis 23.4 - from the file “statistics.8ba”
   Lens Blur 23.4 - from the file “Lens Blur.8bf”
   Lens Correction 23.4 - from the file “Lens Correction.8bf”
   Lens Flare 23.4 - from the file “Standard MultiPlugin.8bf”
   Liquify 23.4 - from the file “Liquify.8bf”
   Matlab Operation 23.4 - from the file “ChannelPort.8bf”
   Maximum 23.4 - from the file “statistics.8ba”
   Mean 23.4 - from the file “statistics.8ba”
   Measurement Core 23.4 - from the file “MeasurementCore.8me”
   Median 23.4 - from the file “statistics.8ba”
   Mezzotint 23.4 - from the file “Standard MultiPlugin.8bf”
   Minimum 23.4 - from the file “statistics.8ba”
   MMXCore Routines 23.4 - from the file “MMXCore.8bx”
   Mosaic Tiles 23.4 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 23.4 - from the file “MultiProcessor Support.8bx”
   Neon Glow 23.4 - from the file “Filter Gallery.8bf”
   Note Paper 23.4 - from the file “Filter Gallery.8bf”
   NTSC Colors 23.4 - from the file “NTSC Colors.8bf”
   Ocean Ripple 23.4 - from the file “Filter Gallery.8bf”
   OpenEXR 23.4 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 23.4 - from the file “Filter Gallery.8bf”
   Palette Knife 23.4 - from the file “Filter Gallery.8bf”
   Patchwork 23.4 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 23.4 - from the file “Standard MultiPlugin.8bf”
   PCX 23.4 - from the file “PCX.8bi”
   Photocopy 23.4 - from the file “Filter Gallery.8bf”
   Picture Package Filter 23.4 - from the file “ChannelPort.8bf”
   Pinch 23.4 - from the file “Standard MultiPlugin.8bf”
   Pixar 23.4 - from the file “Pixar.8bi”
   Plaster 23.4 - from the file “Filter Gallery.8bf”
   Plastic Wrap 23.4 - from the file “Filter Gallery.8bf”
   Pointillize 23.4 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 23.4 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 23.4 - from the file “PBM.8bi”
   Poster Edges 23.4 - from the file “Filter Gallery.8bf”
   PRC 23.4 - from the file “U3D.8bi”
   Radial Blur 23.4 - from the file “Standard MultiPlugin.8bf”
   Radiance 23.4 - from the file “Radiance.8bi”
   Range 23.4 - from the file “statistics.8ba”
   Render Color Lookup Grid 23.4 - from the file “Export3DLUT.8be”
   Reticulation 23.4 - from the file “Filter Gallery.8bf”
   Ripple 23.4 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 23.4 - from the file “Filter Gallery.8bf”
   Save for Web 23.4 - from the file “Save for Web.8be”
   ScriptingSupport 23.4 - from the file “ScriptingSupport.8li”
   Shear 23.4 - from the file “Standard MultiPlugin.8bf”
   Skewness 23.4 - from the file “statistics.8ba”
   Smart Blur 23.4 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 23.4 - from the file “Filter Gallery.8bf”
   Solarize 23.4 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 23.4 - from the file “Filter Gallery.8bf”
   Spherize 23.4 - from the file “Standard MultiPlugin.8bf”
   Sponge 23.4 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 23.4 - from the file “Filter Gallery.8bf”
   Stained Glass 23.4 - from the file “Filter Gallery.8bf”
   Stamp 23.4 - from the file “Filter Gallery.8bf”
   Standard Deviation 23.4 - from the file “statistics.8ba”
   Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
   Sumi-e 23.4 - from the file “Filter Gallery.8bf”
   Summation 23.4 - from the file “statistics.8ba”
   Targa 23.4 - from the file “Standard MultiPlugin.8bf”
   Texturizer 23.4 - from the file “Filter Gallery.8bf”
   Tiles 23.4 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 23.4 - from the file “Filter Gallery.8bf”
   Twirl 23.4 - from the file “Standard MultiPlugin.8bf”
   U3D 23.4 - from the file “U3D.8bi”
   Underpainting 23.4 - from the file “Filter Gallery.8bf”
   Vanishing Point 23.4 - from the file “VanishingPoint.8bf”
   Variance 23.4 - from the file “statistics.8ba”
   Water Paper 23.4 - from the file “Filter Gallery.8bf”
   Watercolor 23.4 - from the file “Filter Gallery.8bf”
   Wave 23.4 - from the file “Standard MultiPlugin.8bf”
   WIA Support 23.4 - from the file “WIASupport.8li”
   Wind 23.4 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 23.4 - from the file “WBMP.8bi”
   ZigZag 23.4 - from the file “Standard MultiPlugin.8bf”
 
Optional and third party plugins: NONE
 
 
Duplicate and Disabled plugins: NONE
 
 
Plugins that failed to load: NONE
 
Unified Extensibility Platform - Extensions:
 
   Home Screen (Loaded) 9.9.9.9 - from the file "Required Folder"
   CDO: 1.120.0
        CmdN: 1.11.1
        CDP: 1.143.0
        Projects: 1.3.10
      Loaded at: 63 ms - launch time impact: 0 ms
   Content Credentials (Loaded) 0.30.6.0 - from the file "Required Folder"
      Loaded at: 4086 ms - launch time impact: 0 ms
   ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required Folder"
      Loaded at: 4086 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder"
   Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder"
      Loaded at: 64 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\"
   CAPTURE: 2.0.26  STOCK: 2.0.40
   Neural Filters (Prepared) 1.12.2.0 - from the file "Required Folder"
   Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
   Photoshop UXP Export-As (Prepared) 5.8.11.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
      Loaded at: 4087 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 3137 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 3138 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2.7.0.20 - from the file "Required Folder"
      Loaded at: 4087 ms - launch time impact: 0 ms
 
Extensions: NONE
 
Installed TWAIN devices: NONE

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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Hi Fasih,

 

Thanks for reaching out. We're sorry for the trouble with Photoshop. We're here to help.

 

You have tried some of the steps that could be done. Please try this

  • Go to Photoshop > Edit > Preferences > General > Disable 'Auto show the Home Screen.' > Click Okay to save changes.
  • Create an empty new document & exit Photoshop.
  • Launch Photoshop again & it should direct launch into the workspace.

 

If this shows improvement, try the steps shared in this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

After this, enable the 'Auto Show the Home Screen' option

 

Let us know how it goes,

Thanks!
Sameer K

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Explorer ,
Aug 11, 2022 Aug 11, 2022

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Dear Sameer,

this option has already been disable for years since I never use the home screen feature please suggest another solution.

Should I send you the system info log text?

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Explorer ,
Aug 11, 2022 Aug 11, 2022

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file attached

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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Thanks for sharing this.

 

There are some differences in the way Photoshop is launched on your machine that could be causing the issue.

 

SameerK_0-1660243810720.png

 

Try this

  • Close Photoshop.
  • Press the Windows > Enter 'Run' > Type %appdata%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)
  • Uninstall Photoshop from the Creative Cloud app.
  • Go to C:\Program Files\Adobe & rename or delete Adobe Photoshop <version> folder (if it exists)
  • Reinstall Photoshop from the Creative Cloud app.

 

Let us know how it goes from here,

Thanks!
Sameer K

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Explorer ,
Aug 11, 2022 Aug 11, 2022

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Actually I think the problem started after when I uninstalled the 'UXP webview service' using 'AdobeCreativeCloudCleanerTool.exe' this utility auto starts with Photoshop and comsuming memory.

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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LATEST

 

License Type: Unknown
Serial number: 

 

Are you using pirated software? 

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